• Determining the competencies required to carry out the work of the TC HR support team to achieve the Units goals.
  
• Monitoring and evaluating performance against the objectives set out in the team/individual workplan(s).
  
• Developing learning strategies to enhance the skills and knowledge of the TC HR support team.
  
• Act as first contact point for TC staff and their line managers on HR-related matters - HR rules and regulations, policies and practices. Keep abreast of developments and ongoing activities of TC programmes and staff.
  
• Provide support and guidance to managers responsible for TC staff at headquarters and in external offices on a wide range of employee relations issues, such as performance management, conflict prevention and absence management.
  
• Promote and reinforce performance management and talent management processes in collaboration with other HR units to support the overall ILO strategy. Coordinate staff coaching and learning programmes with the Staff Development team. Play an active role in enhancing global talent initiatives.
  
• In cooperation with the resourcing team, provide support and advice to managers throughout the recruitment and selection process to identify the most suitable candidates for technical cooperation positions.
  
• Review staffing plans for technical cooperation programmes and staff with line managers on a regular basis and implement them in accordance with strategic HR priorities. Assist line managers in establishing clear roles and responsibilities for TC staff in the context of overall organizational design and classification functions.
  
• Classify TC positions, ensuring consistency across the Organization and validation with the Classification team.
  
• Review the work of other professional and general service staff for compliance with HR rules and regulations and for soundness of judgement and conclusions. May also directly supervise a specialized HR unit.
  
• Provide expert advice on the development, implementation and administration of the area(s) of functional responsibility.
  
• Determine contentious and complex cases of eligibility of staff to entitlements or benefits.
• Certify benefits and ensure the correct application of decisions taken at the common system level on entitlements and benefits.
  
• Serve as secretary to policy level committees in the area of expertise. Present and discuss technical matters and provide technical advice on positions to be taken at the inter-agency level.

Qualifications:

• Advanced university degree in human resources management, business administration or other related field.
  
• Seven years of professional experience in human resources management, of which at least three years at the international level. Broad generalist background with extensive HR case management experience, including proven experience in managing staff.
  
• Excellent command of one working language (English, French or Spanish) and good
• knowledge of another. Proficiency in a third language will be an advantage.

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