The function is responsible for the accurate acquisition, verification and maintenance of Payee’s data in the Bank’s systems as well as ensuring appropriate funding and settlement of the Bank’s transactions. Responsible for the overall governance and oversight of Payment processes across the Bank the function facilitates measurement of key risks and the application of limits and control of parties throughout their payment lifecycle.
The role interacts with a wide cross section of both internal departments and external parties to ensure the Bank’s transactions are settled in an accurate and timely manner ensuring risks are identified and mitigated through the product lifecycle as per the Bank’s risk appetite.
The Bank is undertaking various improvement initiatives and seeking to automate (where possible) various processes. Candidates will need to embrace these philosophies and play a role in ensuring we collectively deliver operational improvements and efficiencies.
Accountabilities & Responsibilities :
Operational Performance:
Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate payment oversight and execution activities
Demonstrate personnel commitment to delivering outstanding operational performance by adhering to established operational metrics – timeliness, quality and customer satisfaction
Responds to operational queries in a prompt and timely manner
Communicate with relevant departments to ensure that the decision-makers are aware of the risks involved with specific projects/transactions
When required provide support and training to the team in the delivery of their tasks
Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking/Treasury clients
Operational Standards, Risk, Control & Governance:
Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets
Help support the broader improvement of OSMs control environment
Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation
Continuous Improvement:
Be a ‘team player’ in a team/department responsible for creating a ‘best in class’ operational function
Support the identification and implementation effort associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience – timeliness, quality, engagement etc.
Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively)
Service Management & Third Party Management:
In delivering day-to-day operational activity, conform to established service levels and standards
Where necessary, work in a collaborative manner with other colleagues/teams involved in a hybrid service model
Stakeholder Management:
Works collaboratively with colleagues to facilitate operational outcomes that adhere to established service levels
Positively influences others to help deliver a sustainable operations function
Proactively works with the Business to identify and manage backlogs, guiding them on prioritisation and, where necessary, conveying wider operational constraints
Be an ambassador for OSM across other departments by delivering outstanding operational outcomes
Knowledge, Skills, Experience & Qualifications :
University educated, or equivalent work experience
Comprehensive banking, legal or credit skills as well as a good understanding of treasury and banking products transacted by EBRD
Banking/Treasury product knowledge is required to settle trades across the global market
Appreciation of the impact that the function has with other key departments in the servicing of Banking, Treasury and Procurement transactions
Strong customer service orientation and ability to proactively identify opportunities for improved customer outcomes
Experience with SAP, Swift, BACS, Summit systems considered advantageous
Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial
Experience of working in a team that utilises operational metrics to effectively manage operational teams would be advantageous
Excellent written and verbal communication in English required. Knowledge of another language would also be considered beneficial
Sufficient credibility to advise peers across the organisation, helping mitigate banking/operational risks
Must have positive, collaborative and solution orientated attitude
Strong computer skills (Microsoft outlook, Word, Excel, PowerPoint)
Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines
Understanding of Banking Operations and Account Payable payment processes
Understanding of payee onboarding/verification process
Familiarity with payment systems (SWIFT/BACS) and associated screening and sanction understanding would be considered beneficial
Understanding of Treasury requirements when funding the Banks products
Understanding of cash reconciliation and ability to resolve issues arising from non-settlement of transactions
