The Analyst is responsible for completing a variety of operational tasks across equivalent middle and back office functions that directly interface with Banking Origination, Portfolio Management, Procurement, and Treasury teams. Day-to-day, the team’s core responsibilities include the management of payee onboarding journey, as well as ensuring the timely funding and execution of the Bank’s payments in global markets. This involves managing a diverse range of products and ensuring the proper settlement of EBRD’s transactions.
Responsibilities:
Execute operational processes across a range of activities in equivalent middle and back office support functions that facilitate payment oversight and execution activities.
Demonstrate personnel commitment to delivering outstanding operational performance by adhering to established operational metrics – timeliness, quality and customer satisfaction.
Responds to operational queries in a prompt and timely manner.
Communicate with relevant departments to ensure that the decision-makers are aware of the risks involved with specific projects/transactions.
When required provide support and training to the team in the delivery of their tasks.
Where necessary, provide additional capacity across OSM to ensure expected service levels are maintained, including unanticipated deadlines defined by Banking/Treasury clients.
Be a part of a culture where team members are responsible for the quality of their output, ensuring adherence to established quality/assurance targets.
Help support the broader improvement of OSMs control environment.
Ensure that new processes and practices are conducted in line with quality standards, applicable policies and relevant legislation.
Be a ‘team player’ in a team/department responsible for creating a ‘best in class’ operational function.
Support the identification and implementation effort associated with driving improved efficiencies in OSM with a view to enhancing the overall service experience – timeliness, quality, engagement etc.
Demonstrate self-awareness of personal and broader operational metrics, identifying opportunities to improve (either personally or collectively
Requirements:
University educated, or equivalent work experience.
Comprehensive banking, legal or credit skills as well as a good understanding of treasury and banking products transacted by EBRD.
Banking/Treasury product knowledge is required to settle trades across the global market.
Appreciation of the impact that the function has with other key departments in the servicing of Banking, Treasury and Procurement transactions.
Strong customer service orientation and ability to proactively identify opportunities for improved customer outcomes.
Experience with SAP, Swift, BACS, Summit systems considered advantageous.
Experience of being part of a team that has transformed itself utilising continuous improvement techniques would be considered beneficial.
Experience of working in a team that utilises operational metrics to effectively manage operational teams would be advantageous.
Excellent written and verbal communication in English required. Knowledge of another language would also be considered beneficial.
Sufficient credibility to advise peers across the organisation, helping mitigate banking/operational risks.
Must have positive, collaborative and solution orientated attitude.
Strong computer skills (Microsoft outlook, Word, Excel, PowerPoint).
Strong team player, attention to detail, strong analytical skills with the ability to organise, multi task and prioritise effectively to meet deadlines.
Understanding of Banking Operations and Account Payable payment processes
