Country Manager

Catholic Relief Services, Dhaka, Bangladesh

Skill RequiredProject/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
13th January, 2018

Job Description

In collaboration with the Country Representative (CR) -- Burundi & Rwanda, based in Kigali, Rwanda, the Country Manager will be responsible for overall representation, leadership and management of the CRS/Burundi office, including management of programming, personnel, financial and material resources. The Country Manager will provide strategic representation for the country program with key stakeholders from the Government of Burundi, the UN system, international donors and Church partners. The Country Manager will also provide programmatic and management quality assurance and leadership in coordination with the CR, Head of Operations and Head of Programs (HoP) -- Burundi & Rwanda (based in Rwanda) and will ensure adherence to CRS programmatic and operational/management standards and systems. The Country Manager is responsible for strengthening existing and developing new relationships with government stakeholders, donors and other INGOs. This includes assuring strong communication, collaboration and joint planning with Caritas Burundi at the national level and other Caritas Internationalis partners. Finally, the Country Manager serves as the primary security officer for CRS in Burundi and will collaborate with the CR in the early identification of risks and the development of effective mitigation strategies.

Specific Responsibilities:

Program Quality

  • Ensure high level of monitoring and support for all project activities (including regular field visits) in coordination with programming staff.
  • Ensure quality program development in line with Agency Strategy through timely communication and planning in consultation with CR, HoP and regional Program Quality (PQ) staff.
  • Closely monitor situation in Burundi to identify opportunities for program expansion and potential new partners for CRS in country.
  • Assist programming staff to use appropriate project management tools to plan, review and track progress on project implementation, as well as the utilization of project resources.
  • Coordinate with CR and HoP to ensure adherence to CARO proposal development and review processes.
  • Collaborate with programming staff to support research, documentation and sharing of lessons learned/best practices for projects.
  • Ensure all programs are implemented in line with CRS Program Quality Standards, donor regulations and sectoral best practices.

Management Quality/Operations

  • Promote operational efficiencies and good stewardship of resources through alignment of country program's operations policies, procedures and practices with CRS' global Operations Excellence policies and standards and relevant laws/regulations of the Government of Burundi.
  • Develop and track adherence to an approved office operational budget; lead regular cost analytics exercises; and ensure timely resolution of identified issues.
  • Ensure the timely completion, review and submission of all financial documents.
  • Ensure timely assistance via TDYs from Rwanda or Region in response to identified capacity building needs in administrative and/or financial management for both staff and partners.
  • Ensure proper stewardship of all CRS resources, including adherence to donor, Agency and country program guidelines for management of both fixed assets and mobile property.
  • Ensure adherence to CRS/Burundi human resources policies and procedures, as well as Agency-wide performance management system, with special emphasis on professional development of CRS staff.
  • Ensure open communications and promote principles of a just workplace; maintain a healthy and empowering office environment that encourages honest communication between CRS staff and partners.
  • Ensure timely completion of assessments and monitoring visits of sub-partners in line with the Sub-Recipient Financial Monitoring Policy.


  • Coordinate with Operations Manager to ensure effective safety and security standards and procedures are in place and are regularly reviewed/revised in line with evolution of security context in country.
  • Ensure CRS' regular participation in relevant security meetings/platforms, including UNDSS and OSAC.
  • Support Operations Manager in the regular updating and development of new security documentation and guidance, as appropriate.
  • Maintain high awareness of the security situation in Burundi and immediately report risks/security incidents to CR, regional leadership and headquarters security team.
  • Complete regular security updates and situation reports, as needed.
  • In coordination with the CR, regional office had headquarters security team, ensure staff are adequately trained in CRS safety and security policies/procedures.

Representation and Partnership

  • Maintain and strengthen CRS' relationships with key donors, partners and government, and stakeholders.
  • Ensure CRS representation and active participation in key INGO and governmental coordination platforms, including the RESO (INGO platform), the National Disaster Management Platform, sectoral working groups and the SUN Civil Society platform.
  • Collaborate and maintain good relationships with governmental and non-governmental agencies for effective program implementation and resource use, as well as general information-sharing.
  • In coordination with the CR, maintain strong relationship with the local Church at the national and diocesan level through regulation communication, meetings and participation in Church activities/fora.

Agency-wide Competencies (for all CRS staff):

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Supervisory Responsibilities:

Directly supervises: Chief of Party - AMASHIGA, Head of Operations, Team Leader -- Programs, Internal Auditor and Program Assistant.

Key Working Relationships:

  • Internal-Country Program: Country Representative -Burundi & Rwanda; Head of Programs, Burundi & Rwanda; Finance Manager; Programming, Operations and Finance staff.
  • Internal-Regional: CARO Regional Director, DRD/PQ, DRD/MQ, CARO RFO, and CARO Regional Technical Advisors.
  • External: Local Church and Caritas partners; Caritas Internationalis (CI) and CI partners; AMASHIGA consortium members and other local partners; other INGOs; UN Agencies; Government of Burundi.


  • Master's degree in international development, business management, or related field.
  • At least fie years' experience in managing high value overseas programming. Africa experience and experience in complex emergency settings required. At least three years of middle/senior management experience
  • Demonstrated experience implementing emergency preparedness and response programming required.
  • Demonstrated effectiveness with short and long-term planning and with financial, human resources and program management.
  • Understanding of and experience with faith-based organizations, local church structures, and accompaniment and capacity-building principles in local partnerships highly desired.
  • Proven ability to be an effective supervisor of staff of varying levels of capacity.
  • Ability to function effectively as part of a multi-cultural team.
  • Ability to represent the Agency in high-level meetings with donors, local Church and local government.
  • Excellent oral and written communication and interpersonal and networking skills.
  • Fluency in spoken and written English and French required.
  • Strong knowledge of US Government and other donor funding regulations and policies.
  • Excellent interpersonal, oral and written communication skills with a demonstrated ability to lead and work effectively in team situations.

Physical Requirements/Environment:

  • Normal office environment.
  • Willingness to travel nationally/internationally, up to 30% time, sometimes under insecure conditions and in remote areas.


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