Desk Officer

Concern Worldwide, Dublin, Ireland

Skill RequiredPolicy/ Advocacy and Campaign
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
20th November, 2016

Job Description

Desk Officer

Working with the world’s poorest people to transform their lives.
Concern Worldwide is an international humanitarian organisation
dedicated to tackling poverty and suffering in the world’s poorest
countries. We work in partnership with the very poorest people in these
countries, directly enabling them to improve their lives, as well as
using our knowledge and experience to influence decisions made at a
local, national and international level that can significantly reduce
extreme poverty.

Job Title:

Desk Officer

Reports to:

Regional Director

Liaises with:

Strategy, Advocacy and Learning, Public Affairs, Finance, Human Resources, IT and Overseas fields.

Job Location:

Dublin based with possibility of overseas travel

Contract Details:

Permanent Contract

Pay Band:

Pay Band 5: €40,928 – €48,151

Job Purpose:

To be a focal point within the organisation for assigned countries,
liaising with all departments in relation to these countries. Within
this role, to provide continuity, advice and management support to
country programmes and to keep the Regional Director briefed on
pertinent issues and changing circumstances as they arise.

Main duties & Responsibilities:

Programme Support

· To assist the assigned countries in the design, planning,
implementation, monitoring and evaluation of country programmes,
applying current thinking and best practice and involving Strategy,
Advocacy & Learning (SAL) as appropriate in this process.

· To appraise and feedback on all project-related documents - i.e.
concept notes, proposals and reports, both narrative and financial,
assessments, evaluations, reviews, etc.

· To monitor progress and provide inputs towards the development of quality proposals and reports.

· To contribute towards staff training and organisational learning in
assigned countries through participation at and facilitation of country
level workshops, as required.

· To support and participate in the development and review of country-specific Strategic Plans.

· To follow up on queries to and from the field with relevant departments – i.e. finance, purchasing/logistics, HR and IT.


· To contribute to the improvement of the organisational co funding
situation and to coordinate organisational funding strategies, including
participating in relevant seminars and meetings and liaising with all
Concern fundraising offices.

· To finalise donors’ proposals and reports, both financial and narrative, to the highest standards and donors requirements.

· To advise and direct country management in the development of funding strategies for assigned countries.

· To source funding for individual project proposals.

· To represent Concern to funders as required and to deal with their proposal and report related inquiries.

· To be familiar with and brief colleagues as needed in relation to donor strategy, donor guidelines, formats and processes.

· To update and develop management information systems such as OFIs, FIBS, programme records and reporting schedules.


· To assist in the financial management of assigned countries.

· To ensure the accuracy of country budgets, budget revisions and
reporting packs and ensure they meet the needs, resources, and
activities of assigned countries.

· To assist in managing the financial information provided by the field and other sources.


  • In conjunction with the HR Officer agree the selection of personnel for overseas positions.
  • To assist the HR department in the recruitment, induction and debriefing processes for personnel for assigned countries.
  • To liaise with the HR Department to ensure best practice in all health and safety matters.

Organisational Learning

  • To actively participate in working groups that develop policy and
    promote organisational learning, both internal and external to the
    organisation, utilising past experience as appropriate.


  • To brief management and other staff as required on current
    programmes and political, economic and social analysis of assigned
  • To support advocacy, communications and development education activities by liaising with relevant departments.

Person specification:


  • A minimum of three years’ experience in an NGO or similar organization based in a Developing country
  • Educated to degree level, ideally in a Development related field
  • Excellent understanding of Development issues
  • Excellent interpersonal and organisational skills
  • Good financial ability and understanding
  • Experience and knowledge of donor requirements an advantage
  • Previous experience in a similar role an advantage

This post will be based in Dublin and may involve some overseas travel to fields of operation.

Candidates must be legally entitled to work in Ireland at the time of application.

Concern is an equal opportunity employer and welcome applications from all section of the community.

Concern has a Programme Participant Protection Policy and an
organisational Code of Conduct which have been developed to ensure the
maximum protection of programme participants from exploitation, and to
clarify the responsibilities of Concern staff, consultants, visitors to
the programme and partner organisation, and the standards of behaviour
expected of them. In this context, staff have a responsibility to the
organisation to strive for, and maintain, the highest standards in the
day-to-day conduct in their workplace in accordance with Concern’s core
values and mission. Any candidate offered a job with Concern Worldwide
will be expected to sign the Programme Participant Protection Policy and
the Concern Staff Code of Conduct as an appendix to their contract of
employment. By signing the Programme Participant Protection Policy and
the Concern Code of Conduct, candidates acknowledge that they have
understood the contents of both the Concern Code of Conduct and the
Programme Participant Protection Policy and agree to conduct themselves
in accordance with the provisions of these two documents.

Concern receives a substantial amount of funding from external donors
each year. Increasingly donors are introducing requirements whereby
future funding is conditional on Concern ensuring that the names of any
new employee or volunteer do not appear on terrorism lists generated by
the European Union (List of person, groups and entities to which
Regulation (EC No. 2580/2001 applies), the US Government (Office of
Foreign Assets Control list of specially designated Nationals and
Blocked Persons) and the United Nations (Consolidated List).

Any offer of employment (either paid or voluntary) with Concern
Worldwide will only be made following a successful clearance check being
conducted on the applicant. For additional information please consult
our web site or contact the Human Resource Division in our Head Office.

By submitting a formal application for paid or voluntary employment
to Concern, you agree to Concern carrying out a clearance check as
outlined above and that Concern will not proceed to recruit you should
your name appear on any of the aforementioned lists.


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