What to do if you missed a phone call from your prospective employer?
- BY Amber Wilson
Background / General description:
The World Bank Group (WBG) is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data. Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries.
The World Bank Group’s (WBG) twin goals of ending extreme poverty and promoting shared prosperity reflect a new global landscape: one in which developing countries have an unprecedented opportunity to end extreme poverty within a generation.
The WBG’s strategy seeks to position the institution to deliver better for its clients by: (1) maximizing development impact by identifying and tackling the most difficult development challenges; (2) promoting scaled-up partnerships strategically aligned with the goals; and (3) convening public and private resources, expertise and ideas.
HRDSO Unit Overview
The HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of HR service delivery to its client base which includes managers, staff, and retirees. To this end, the Service Delivery Team is continually seeking to improve the way HR services are delivered to clients. These services include being the front line for providing support and consultation on HR policies and procedures via telephone, email or fax to the Washington, DC office, as well as administration of HR transactions. HRDSO provides these services via a tiered service delivery model. The team collaborates with other key partners providing service to staff including Payroll, Tax, Global Mobility, and HR Business Partners. Additionally, HRDSO provides advice to clients on how to use HR self-service tools and functionality.
Note:- Candidate must be willing to work any of the three shifts covering 18x5 including night shifts (5.30 PM to 2.00 AM Chennai Time); work week may include weekends, based on business needs & requirements.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.
Duties and Accountabilities:
HR Assistant will be aligned with the HR Shared Services – Insurance Processing Team.
Process Management Specific:
Minimum Required Education / Experience:
Fundamental HRDSO Skills
Technical HRDSO Skills