What to do if you missed a phone call from your prospective employer?
- BY Amber Wilson
The World Bank Group (WBG) is one of the world’s largest sources of funding and knowledge for developing countries. It uses financial resources and extensive experience to help our client countries to reduce poverty, increase economic growth, and improve quality of life. To ensure that countries can access the best global expertise and help generate cutting-edge knowledge, the World Bank Group is constantly seeking to improve the way it works. Key priorities include delivering measurable results, promoting openness and transparency in development, and improving access to development information and data. Innovation and partnership bond the five institutions of the World Bank Group (WBG): the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA), which together form the World Bank; the International Finance Corporation (IFC); the Multilateral Investment Guarantee Agency (MIGA); and the International Centre for Settlement of Investment Disputes (ICSID). The World Bank Group is one of the world's largest sources of funding and knowledge for developing countries.
The World Bank Group’s (WBG) twin goals of ending extreme poverty and promoting shared prosperity reflect a new global landscape: one in which developing countries have an unprecedented opportunity to end extreme poverty within a generation.
The WBG’s strategy seeks to position the institution to deliver better for its clients by: (1) maximizing development impact by identifying and tackling the most difficult development challenges; (2) promoting scaled-up partnerships strategically aligned with the goals; and (3) convening public and private resources, expertise and ideas.
HRDSO Unit Overview:-
The HRDSO provides centralized HR shared services to the World Bank Group and is an integral component of HR service delivery to its client base which includes managers, staff, and retirees. To this end, the Service Delivery Team is continually seeking to improve the way HR services are delivered to clients. These services include being the front line for providing support and consultation on HR policies and procedures via telephone, email or fax to the Washington, DC office, as well as administration of HR transactions. HRDSO provides these services via a tiered service delivery model. The team collaborates with other key partners providing service to staff including Payroll, Tax, Global Mobility, and HR Business Partners. Additionally, HRDSO provides advice to clients on how to use HR self-service tools and functionality.
HR as a business within the WBG, is highly dependent on continuous systems investments. The current systems landscape includes PeopleSoft, an enterprise-level transactional and database system (also referred to as Enterprise Resource Planning, ERP – equivalent to SAP for Financials) and its major subsystems (Compensation, Payroll, and Pension); major HR applications such as Performance Management (OPE/PEP), Recruitment (MyJobWorld), Self-Service (HR Kiosk and HR Actions), Learning (LMS), Succession Planning (eTalent); and another 20+ add-on applications.
As part of HRDSO, the Centralized Transaction Processing Team at Chennai provides a range of services to various units within the World Bank Group to process all HRD related transaction support work, including coordination between accounting, quality assurance or any other departments and business units for any clarifications and resolution of workflow items.
Note:- Candidate must be willing to work any of the three shifts covering 18x5 including night shifts (5.30 PM to 2.00 AM Chennai Time); work week may include weekends, based on business needs & requirements.
Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 2 year term appointment.
Duties and Accountabilities:
The HR Assistant, Shared Services is an integral part of the HR Operations, handling the work program for Appointments processing. The role requires the highest levels of client orientation, stakeholder management, attention to detail and strong organizational skills.
Minimum Required Education / Experience:
Fundamental HRD Operations Skills
Technical HRD Operations Skills