UNOPS supports partners to build a better future by providing services that increase efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.
The New York Portfolios Office (NYPO) supports the United Nations Secretariat, as well as other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.
The Sustainable Development Cluster (SDC) supports diverse partners with their Peacebuilding, humanitarian and development operations. It was formed by combining the following portfolios: Grants Management Services (GMS), UN Technology Support Services (UNTSS), Development and Special Initiatives Portfolio (DSIP). It provides Services to partners' programmes that are designed, structured, and managed with a global perspective and primarily serving partners that are headquartered in New York. The SDC has a footprint of approximately 125 countries.
Our UN partner has requested the assistance of UNOPS in providing various ICT services. UNOPS has entered into a service-oriented agreement with the UN ICT partner to deliver support in various ICT domains. The objective of this function is to support our partner in executing the activities outlined in this TOR.
The incumbent of this position will be a UNOPS personnel and is under its full responsibility.
Functional Responsibilities
Under the overall supervision of UNOPS Programme Manager and the general guidance of partner’s Information Systems Officer, the ICT Associate - Enterprise Content Management will be responsible for the following duties:
Perform system administration tasks for the following enterprise applications, including both application and infrastructure components:
Official Document System (ODS)
Enterprise Search
Digital Rights Management
Perform system administration tasks for the following departmental applications, including application and hosting components:
Host Country Reporting System (HCRS)
Web-based Tracking System (WBTS)
Provide 2nd and 3rd level technical support for responsible applications and services, including:
Troubleshooting operational issues
Resolving data and content issues
Support system upgrades in accordance with established change management procedures.
Complete service requests in a timely manner.
Implement the changes to the application and hosting infrastructure, adhering to the UN ICT Standards, including architecture and security guidelines.
Maintain up-to-date operating procedures and technical documentation for responsible applications and services.
Generate monthly statistics and reports on the ODS system.
Performs other duties as may be reasonably required and in line with the incumbent’s scope of services above.
Monitoring and Progress Controls
For technical administration and maintenance tasks within minimal supervision; independently resolves all responsible application issues reported by the organization’s Service Desk. Complex issues should be reported timely and discussed with the reporting officer.
Education/Experience/Language requirements
* FEMALE CANDIDATES ARE STRONGLY ENCOURAGED TO APPLY
* CANDIDATES WITH NO UNITED NATIONS OR UNOPS EXPERIENCE ARE STRONGLY ENCOURAGED TO APPLY
Education :
A secondary school certification with 6 years of relevant experience; or
A first-level university degree, preferably in computer science, information systems, mathematics, statistics or related field with 2 years of relevant experience; or
Professional or technical diploma with 4 years of relevant experience.
Work Experience :
Required:
Relevant experience is defined as experience in planning, designing, developing, implementing, and maintaining computer information systems. Within the relevant experience, 2 years must have been in:
Configuration and support of Linux/Windows server platforms,
Development and support of Node.js and Express web applications,
Handling Apache Solr search platforms and JSON data.
Desirable: (The following experience is optional. Candidates who do not have it are welcome to apply.)
Working experience in JavaScript and Python scripting languages, application configuration management and hosting services, and cloud computing, preferably with Microsoft Azure service
Language:
Fluency in English (read, write, speak) is required for this post.
