The incumbent will report to the Chief of Section. The Technology Operations Service supports local operations through the design and implementation of globalized technology solutions and oversees the technology operations at the ICT Global Service Centre in Valencia/Brindisi (GSC). It manages the platforms, including cloud based, on which applications are developed in a governed, structured and secure manner. It configures and delivers in a secure and intuitive manner, products and tools to enable client mobility, flexibility and to optimize the client's digital experience. The Service oversees the Geospatial Information Section (GIS) activities at the United Nations Headquarters (UNHQ) and their operations globally.
Responsibilities
Plans and directs major systems projects of significant importance to the institution, or major components of these complex systems which typically impact critical operations and large or multiple user groups.
Provides expert advice on complex systems analysis and design; identifies the need for new systems (or modifications to existing systems) or respond to requests from users; develops plans for feasibility assessment, requirements specification, design, development and implementation, including project plans, schedules, time and cost estimates, metrics and performance measures.
Develops cost proposals for contractual services, oversees the technical evaluation of proposals received and manages the contract service.
Tracks and monitors project progress against plan, requirements, quality measures, standard processes; liaises with users on all aspects and during all phases of development and implementation.
Provides professional leadership and work direction to assigned project team, and/or mentor and supervises the work of new/junior officers, contract staff, etc.
Is actively involved in the execution of the most complex aspects of the project (e.g. systems analysis, development, programming, etc.); oversees development of document and database structures, ensuring that all design aspects are addressed and control and security mechanisms are established.
Develops, implements and monitors information standards and guidelines, including testing paradigms.
Prepares technical and user documentation for entire systems and interdependent applications; prepares training materials and detailed technical presentations.
Keeps abreast of developments in the field and determines the need for testing and evaluating new products and technologies; provides leadership on introducing technological changes; prepares various technical reports.
Facilitates communications between OICT and its major clients for good client relations.
Participates in planning and preparation of the budget, work program and spending plan.
Education:
An Advanced university degree (Master's degree or equivalent degree) in computer science, information systems, mathematics, statistics or related field is required.
A first-level university degree in combination with two additional years qualifying experience may be accepted in lieu of the advanced university degree in the specified fields.
Work Experience:
A minimum of seven years of progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems or related area is required.
Experience providing expert advice to senior managers on systems development for business applications is desirable.
Languages:
English and French are the working languages of the United Nations Secretariat.
For the position advertised, fluency in English is required.
Knowledge of another official United Nations language is desirable.
