Operations Director

GOAL, Dublin, Ireland

Skill RequiredProject/ Programme Management
Preferred Experience: 
Above 10 Years
Closing Date for Applications: 
24th February, 2018

Job Description

GOAL is an international humanitarian agency established in 1977 and currently operational in 19 countries world-wide. GOAL has an annual budget of approximately €115m and is supported by a range of donors including the Irish Government, UK Government, USAID and the European Union.

Position Summary:

Reporting to the General Manager, and a member of GOALs Senior Management Team (SMT), the Director of Operations is responsible for Operational management of GOALs’ country programmes and grant portfolio. The Director of Operations will directly manage the Regional Directors, who manage the GOAL Country Directors and country programmes teams, and HQ Operations team.. He/she will ensure all country programme operations are of the highest quality and standards and result in desired impact.

Key Responsibilities

Working closely with the other HQ departments, the Director of Operations will:

  • Ensures the supervision of programme direction and coherence with organisational mission, strategies and policies;
  • Contribute to global strategic planning, and co-ordinate and oversee the management of country level strategic planning, development and implementation
  • Manage and coordinate the development and submission of concept papers, proposals and other funding opportunities to ensure a strong pipeline for GOALs’ countries of operation.
  • With HQ, regional and country-level leaders strategically position GOAL for new opportunities, and foster innovation, identify and develop new programming.
  • Ensure on-time, on-budget, on-target programme implementation, provide trouble-shooting and guidance on issue management per GOAL’s standard processes and approaches
  • dministers and coordinates a broad portfolio of grants and programmes and work closely with the Head of Strategic partnerships to manage external communications with GOAL’s donors and partners;
  • Work with Operations team, Group Services, Ethics and Compliance, Internal audit, and Programme Quality and MEAL team to resolve operational challenges, and promote continuous quality improvement of Country programmes
  • Provide support, where requested to Head of Investigations, to review and resolve country investigations.
  • With the Regional directors, oversee the management and resolution of audit findings, risk register action points and mitigations, and technical recommendations to country programmes.
  • Ensure security systems and processes are in place and maintained and liaise directly with the Global Security Advisor and Regional directors on the management of in-country/region security.
  • In the event of Humanitarian emergency, work closely with Head of Programmes and Humanitarian manager to ensure timely, effective response.
  • Serves as the primary representative of country offices in HQ, representing the Country programmes’ interests in relevant processes, fora and in response to ad hoc information requests;
  • Ensure efficient and effective communication, optimising the flow of data between the field and HQ and supporting the internal coordination of information across a range of HQ departments.
  • Encourage, support and facilitate a culture of learning and staff development within the organisation.
  • Take ownership for other key organisation-wide projects as assigned by the General Manager

Person Specification


  • Entrepreneurial and inspirational leader that is committed to our values and mission
  • Ability to perform under pressure, and lead and motivate others
  • A minimum of 10 years work in the development and/or humanitarian sector including significant experience of direct management of country programmes.
  • MA/S or equivalent in international development, political or social science management or other relevant field.
  • Over 10 years’ programme operations experience including direct “hands-on” skills in programme development, strategic planning, programme implementation and evaluation;
  • Over 10 years’ team management experience including staff supervision, mentoring, and development; training; team building; finance and administration; donor relations; and inter/intra-agency communications.
  • Demonstrated proficiency and experience with US, EC, UK, UN and other public and private donors, government grant and financial management requirements
  • Very strong organisational, leadership and administrative skills including a focus on detail and quality assurance.
  • An ability to analyse complex organisational issues & propose innovative solutions
  • Exceptional programme and project conceptualisation and design skills
  • Proven experience of leading and managing transformation in a complex and rapidly-changing environment
  • Ability to prioritise and deliver on a diverse range of sometimes conflicting priorities.
  • Highly developed organisational awareness and the ability think creatively and strategically to overcome challenges
  • Strong communication, and influencing skills (written, verbal and presentations)
  • Willingness to travel overseas, occasionally at short notice

Desirable: Fluency in a second language, preferably French, Spanish or Arabic.


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