The Red Cross is the largest voluntary humanitarian organisation in the world. It promotes humanitarian values and provides emergency help to people in short term crisis in the UK and overseas. Within the UK, the British Red Cross operates through 32,336 volunteers and 3,328 staff. Our success in making a difference to the communities in which we operate is dependent
upon the quality, availability and delivery of aid to those in crisis. Teams comprising Operations Managers, Service Managers, Service Co-ordinators and volunteers deliver services.
The Red Cross helps vulnerable people in the UK regain their independence following personal crisis. Our Independent Living Services facilitate the transition to home from hospital for people in need of support in the community. The post holder will support delivery of our support at home service in North Devon.
Overall Purpose of the Post:
The post holder will provide advice and support to people in their own home for a time limited period within the geographical reach of the service. They will assess and enable people to complete an individual support plan, highlighting their needs to secure their ongoing independence within their own home and in the community. With the support of volunteers the Outreach Worker will assist in resolving the person’s immediate and long term requirements. This will include home visits in order to support the older person to be safe and independent, build local relationships and to promote an individual quality of life. The post holder will assist in the recruitment , development and support of volunteers, promote the work of the British Red Cross and ensure high professional standards are upheld.
The post holder will be part of an international charity and will be provided with a high level of support and excellent opportunities for training and development.
Main Duties and Responsibilities:
- To provide advice and support (non personal care) to people in their own homes for a time limited period within the geographical reach of the service.
- To travel as appropriate to the needs of the job and more widely in the area as required.
- To effectively manage own caseload and attend meetings within the Devon offices as and when required.
- To provide person centred approach to assessment.
- To enable the service users to complete an individual service plan, highlighting their needs to secure their ongoing independence at home and within the community.
- To assist in resolving the person’s immediate and long term requirements. This will include home visits in order to support the older person to be safe and independent, build local relationships and to promote an individual quality of life.
- To research, record and share information about resources available in the local area and to contribute to the development of a database of local networks to include other support, agencies and opportunities.
- To maintain electronic service user records.
- To assist in the maintenance of the safety and security of the service user’s home in accordance with their wishes and their identified needs.
- To advise and assist in the development of appropriate life skills that enable people to build their confidence, self esteem, regain independence and to live safely in their own home.
- To maintain contact with service users as agreed and to liaise with their relatives ,neighbours and other professionals as required.
- To help the service user to access professional help and the support of others who can contribute to their sense of wellbeing and independence whilst securing their tenancy.
- To preserve the dignity and confidentiality of the service user showing respect for the beneficiary whatever the circumstances.
- To ensure a high standard of service delivery.
- To mentor , support and develop volunteers and to assist with their recruitment.
- To implement all British Red Cross policies and procedures concerning volunteers and staff.
- To support the IL Coordinator in providing high standards of training, learning and development for the service volunteers.
- To network and promote British Red Cross, the work of its volunteers and beneficiaries stories to the statutory authorities, other agencies and the general public
- To be aware of and comply with all relevant Health and Safety legislation, best practice, contract standards and British Red Cross policies and procedures.
- To complete all beneficiary documentation to the required standard.
- To monitor the evaluation of service quality including service user feedback
- To support the IL Coordinator, Service Manager and Senior Service Manager with reports and statistics when requested.
- To deputise for the IL Coordinator in their absence, receiving and allocating referrals for potential and existing service users
- To carry out financial processes in relation to the service complying with British Red Cross policy.
- Achieve personal and professional objectives set by the Service Manager and Senior Service Manager.
- To uphold the Fundamental Principles of the Red Cross and Red Crescent Movement and to work within the Society’s Equal Opportunities Policy.
- To undertake any other reasonable duties
- As appropriate to respond to an emergency call-out by the British Red Cross
- As this is a new role the job description and person specification may be subject to review as the service and role develops over time
- Educated to GCSE level or equivalent by experience.
- Level 3 Diploma in Health and Social care or desire to work towards
- Experience of working with and/or supporting older people or other vulnerable groups.
- Experience of person centred assessment.
- Experience of report writing and ideally of writing support plans.
- Experience of monitoring, evaluating and acting upon beneficiary feedback.
- Experience of working with volunteers.
- Experience of delivering high quality services to the public.
- Work or other experience within the field of Social Care.
- Understanding of how to improve service quality for the benefit of beneficiaries.
- Experience of working in the voluntary sector.