Specialist, Adult & Family Travel Sales

WE, Toronto, Canada

Job Description

WE is a movement that brings people together and gives them the tools to change the world. Our vision is to shift the world from “me” to “we.” Our mission is to empower all people to change the world, locally and globally, achieving transformative outcomes for themselves and others.

WE is seeking a passionate, customer service focused sales leader to act as an Adult & Family Travel Sales Specialist to join the Corporate & Family department. The incumbent will report directly to the Associate Director, acting as an ambassador for the organization. The individual will oversee the sales and engagement cycle, working closely with adult and family clients to ensure organizational priorities are achieved.

This individual must be passionate and committed to the core beliefs of the organization—the WE.org Philosophy.

The position is based out of WE’s office in Toronto.

Your Impacts:

Sales Responsibilities:
Proportion of Time Spent 80%
Primary focus will be on expanding the Adult and Family Travel line of business.
Manage and take responsibility for the entire sales process.
Responding to leads generated through targeted marketing.
Engage on the phone and via email to meet individual and team annual sales targets.
Host presentations and attend events and speaking engagements for the purpose of cultivating prospects and promoting Me to We Trips
Prepare customized trip and travel experiences for clients, including customized itineraries, costing, and enhancements/add-ons (additional safaris, coastal visits, etc.).
Work with internal teams to ensure quality throughout the client experience
Record keeping in Salesforce.

Recording Weekly Progress:
Proportion of Time Spent 10%
Record all steps of the engagement process utilizing our client management tool – Salesforce.
Provide weekly progress reports.
Consistently using Salesforce reporting as a tool to measure goals, success and personal progress.

Operational Responsibilities:
Proportion of Time Spent: 10%
Liaise closely with Coordination team to pass on relevant client information for a successful trip experience.
General trip operations following sale of trip: i.e. confirmation of bookings, processing payments, obtaining registration paperwork from trip participants, etc.
Answer client FAQs ongoing prior to trip departure.
Ensure proper post-trip follow up is completed, in particular collection of referrals and re-engagement in additional Free The Children and Me to We opportunities, to establish long-term relationships with the organization.
Review post-trip reports and debriefs.

What you bring:

You are knowledgeable and recognize that successful trips have everything to do with the details, and you possess the following:
Bachelor’s degree or industry experience.
Previous successful sales experience specifically with telephone and inside sales, outbound calling, etc.
A personal passion for travel in general and travel sales or account management.
Strong communication skills, oral and written.
The ability to work with tight deadlines.
A desire to be part of a successful, hardworking, results- oriented and supportive team.
A proven ability to succeed with minimal supervision- be a self- starter able to time-manage and multi-task.
Excellent attention to detail and organizational ability.
Experience working with Microsoft Excel, Word, PowerPoint, Adobe Acrobat; knowledge of Salesforce is an asset.
Willingness to obtain TICO certification (if candidate has not yet been certified).
Previous travel sales an asset.

What makes us unique…

Social entrepreneurs Marc Kielburger and Craig Kielburger co-founded WE and WE Charity (formerly Free The Children) 20 years ago and have grown it into a family of organizations, including WE Day and ME to WE. WE Charity was among the first organizations in Canada to turn philanthropy on its head by creating a legally distinct social enterprise, ME to WE. Through the social enterprise, 50% of the profits support WE Charity, while the rest is reinvested in the social enterprise.

We are an equal opportunity employer committed to diversity and welcomes all interested parties to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. We sincerely thank all those who apply, however only those considered for an interview will be contacted.

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