Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Assist with high severity requests or issue escalations as needed.
Represent the company in a professional, credible and trustworthy manner at all times.
Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
Prepare, conduct and report best practice, business updates and account plans and understand the overall strategic and tactical requirements for the company.
Maintain a regular supply of relevant market intelligence, technical knowledge and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
Develop appropriate tactics to obtain a maximum commercial benefit for the company service range.
Required Qualifications
Candidate Background
Experienced Account Manager with minimum of 2 years' experience in account management, sales, and marketing.
Ability to take an account management approach to manage the assigned account (s) business
Ability to plan and manage the demands of a broad portfolio of services
A proven track record in commercializing products or/and services.
Ideally a university graduate, with possible further sales/marketing qualifications.
Basic Qualification
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Proven account management or other relevant experience
Ability to work in virtual teams and Matrix environment
Proven ability to manage multiple projects at a time while paying strict attention to detail
Team orientation and the ability to work closely with cross-functional partners.
Flexible "can do" attitude needed to thrive in a fast-growing company.
Demonstrated the ability to confidently interact with external experts
Self-motivation, innovator, and drive to ensure success
Self-accountability persuasiveness and competitiveness
Experience in delivering client-focused solutions based on customer needs
Excellent interpersonal, negotiation and communication skills
Excellent public speaker, with outstanding presentation skills
Demonstrate professional and ethical behavior.
Demonstrate role model behavior in line with the company Leadership Attributes and Core Values.
Technical Qualities
Bachelor degree, university graduate (pharmaceutical experience is advantage)
