Airport Information Service Specialist


Brussels, Belgium

Experience: 0 to 3 Years

Skill Required: IT and ICT

EUROCONTROL gathers airport information via the Airport Corner – an airport-focused data repository and secure web application enabling airports to provide information and sharing it with the Network in an efficient and harmonized manner in support to strategic, pre-tactical and tactical planning.

Your role will be to:

Actively contribute to the development, optimisation and maintenance of the Airport Corner services by:
  • Analysing and defining new business requirements to improve airport systems, processes and practices considering the impact of changes.
  • Coordinating and performing user acceptance tests, designing implementation plans, communicating changes to users (e.g. user guidance, benefits, training), providing user support and monitoring post-implementation.
  • Supporting core NM business processes such as strategic, pre-tactical and tactical planning, events management, post-operational analysis and crisis management.
  • Collaborating with internal and external partners and with software development teams to achieve an optimal implementation of new business requirements.
  • Performing cost-benefit analysis (CBA) whenever required.
  • Act as the focal point for internal/external users, manage the airports information provision via the Airport Corner, and coordinate and solve any issues related to quality of information.
  • Support actively the NM events management process by closely following-up on airport events, coordinating with airport partners (e.g. ATCs, airport operators) to obtain information, providing input to various NM processes (e.g. weekly briefings, strategic planning, performance reporting) and preparing post-operational feedback on airport events.
  • Actively promote awareness and look for opportunities to bring new airports and airlines to join the Airport Corner (e.g. presentations to external/internal target groups, airports visit, promotional leaflets/videos, etc).
  • Enhance and expand the use of the Airport Corner information by internal/external users (e.g. new target user groups).
  • Contribute to projects and working groups aiming the delivery of future services (e.g. AOP/NOP evolutions, SESAR projects, iNM).
  • Be constantly on the lookout for ways to modernise business practices and efficiencies and make concrete proposals.
  • Carry out any other tasks in line with the main purpose of the job.
Required Qualifications, Experience & Competencies:
  • Completed university studies of 4 years in a relevant domain (Aeronautics, Air Transport, ATM, Information Management, Computer/Data Science or Engineering), or professional training of an equivalent level.
  • Minimum of 4 years relevant working experience.
  • Experience with information engineering concepts, data management techniques and business intelligence analysis.
  • Experience in developing user requirements.
  • Experience with User Acceptance Tests.
  • Knowledge of Cost Benefit Analysis (CBA).
  • Stakeholder management skills.
  • Project Management skills.
  • English technical drafting skills.
  • Understanding of the Network and the flow management's related activities and the airports’ role in them.
  • Understanding of airports and airlines operations, experience would be considered an asset.
  • Analytical thinking: You analyse information and are able to identify relationships.
  • Customer focus: You adapt services to respond to customer needs.
  • Communication: You are able to foster two-way communication.
  • Creativity and innovation: You apply new approaches.
  • Teamwork: You foster teamwork.
  • Ability to work in a multinational and multicultural environment.
  • Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.