Application Support Analyst

Save the Children, Philippines

Skill Required:, IT and ICTProject/ Programme Management
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
3rd April, 2020

Job Description

The Role

To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Minimising the adverse impact of

Incidents and Problems on the business and preventing reoccurrence of Incidents and ensuring release management is followed to allow the safe deployment of changes to production systems. Owner of the Problem Management process, ensuring reduction in recurring issue goals are achieved.

The Application Services Analyst will work closely with country, regional and centre based teams to provide resolution to support tickets raised through the service desk system.

The Application Services Analyst will work closely with country, regional and centre based teams to provide reporting and analytical information on the organisations Enterprise applications to assist in the running of an efficient and effective global functions

The Application Services Analyst will work with the Technical Architect, Suppliers and other System Administrators in other locations to provide a reliable, scalable and performant systems to all SCI countries and those members that participate in the shared service.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.


Ideally, the role holder will hold a computing degree (BSc, BA or equivalent) however equivalent relevant work experience is also of value

ITIL Experience desirable


  • strong web/collaborative development and support experience required
  • excellent knowledge of Active Directory and DNS
  • good experience with collaborative/training applications such as SkypeForBusiness
  • knowledge of relational databases (eg. MS SQL server)
  • cultural awareness and experience of delivering global web solutions that cater for local needs (eg. area with poor bandwidth, multiple character sets, etc.)
  • good communication skills (written & oral English), including the ability to communicate and present both at a technical and non-technical level
  • able to demonstrate instances of initiative that have delivered organisational benefits
  • outstanding customer service orientation and follow-up skills
  • strong analytical and problem solving skills
  • ability to work independently without direct supervision
  • ability to learn new web/collaborative systems and applications quickly
  • ability to work well under pressure
  • understanding of basic networking / infrastructure knowledge
  • experience with Microsoft IIS and/or Apache


  • experience of working in organisations with international activities
  • non-profit sector knowledge/experience
  • experience with administration of Office365
  • experience with Azure Administration and support skills
  • experience with ERP system will be a good advantage
  • programming knowledge in diverse applications/languages
  • the ability to converse in languages other than English
  • auditing skills/experience
  • administrator level knowledge of SharePoint 2010/2013
  • administrator level knowledge of Jira
  • experience in working with offshore project team members


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