Area Support Manager

Norwegian Refugee Council, Mazar-e-Sharif, Afghanistan

Skill Required:, HR and Admin
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
6th January, 2020

Job Description

Purpose of the Job:

The purpose of Support Manager position is to provide sufficient support to relevant program in area level and sub-offices meanwhile he/she is leading and supporting support units and make sure that staff comply with NRC and donor guidelines and lead all support related matters in NRC North Area Office and meanwhile the Support Manager position is to ensure that all support functions are providing high quality and efficient support programme implementation.

Note: For more details about the position, kindly refer to the job description & NRC grade structure linked below:

Job Description

NRC Grade Structure

Duties and responsibilities

Generic responsibilities

  • Line management of support staff including Finance, HR & Admin, Logistics and ICT
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  • Facilitate the Area Office support functions’ strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and coordinate and align operational support with programme plans
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, area level budgets and BPO development, including assess and monitor costs and resource allocation needs
  • Responsible for the strategic development of Area level structures, technical systems, human resource capacity and allocation
  • Responsible for development of new area specific technical SOPs, guidelines and tools
  • Responsible for organisational learning related to programme support
  • Responsible for technical capacity building of support staff
  • Development of holistic and needs based programmes, including cash-based interventions and marked based programmes

Specific responsibilities

Responsible for corruption mapping and mitigation practices and procedures in the programme;
Ensure adequate and fit-for-purpose support strategy rooted in staff capacity development;
Ensure that all rules, regulations, routines, procedures, SOPs are accessible to and known by all staff;
Ensure the inclusion of cash-based interventions and marked based programmes in country and area-based strategies and their implementation across and within NRC’s core competencies
Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses


  • University Degree in management & administration is preferable
  • Minimum 4 years of experience in a senior management position in a humanitarian/ recovery context
  • Experience working in complex and volatile contexts
  • Allocation of resources and costs expertise
  • Documented results related to the position’s responsibilities
  • Knowledge of own leadership skills/profile
  • Fluency in English, both written and verbal
  • Valid driver’s license
  • Knowledge of cash-based interventions and market based programmes

Personal qualities

  • Knowledge of the Afghanistan or regional context
  • Experience in implementation of humanitarian projects/programmes
  • Solid knowledge of HR, finance and logistics routines in a humanitarian context
  • Excellent communication skills
  • Ability to process large amounts of liquid data
  • Managing resources to optimize results
  • Managing performance and development
  • Analyzing
  • Handling insecure environments
  • Empowering and building trust
  • Strategic thinking


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