As an Associate IT Officer (End-User Platforms), you will ensure the effective deployment, support, and utilization of Microsoft Copilot and related Microsoft O365 Platform tools across the organization, while also contributing to the technical documentation and knowledge management efforts within the IT Infrastructure and Technology Division.
Lead the deployment and integration of Microsoft Copilot and related Microsoft tools
Provide technical support and troubleshooting for Microsoft Copilot and related O365 tools to end-users.
Develop and deliver training programs and workshops to enhance user proficiency.
Manage change initiatives related to the adoption and utilization of Microsoft Copilot and O365 tools.
Act as an evangelist for software productivity tools, promoting their benefits and driving user engagement across the organization.
Assist existing Microsoft O365 Administrators, ensuring continuity of service and support.
Create and maintain technical documentation, including PowerPoint presentations, wiki articles, and user guides for the IT Division.
Oversee the organization and maintenance of the IT Department wiki, ensuring information is current and accessible.
Stay updated on the latest developments in Microsoft AI tools and O365 platforms to provide informed recommendations and insights.
Qualifications:
You will need:
Bachelor's degree in Information Systems Management, Computer Science, Mathematics, Engineering or relevant fields. Alternatively, a university degree in related field combined with additional relevant professional experience can be considered.
At least 5 years of relevant professional experience in IT support, systems administration, or a related field
Proven experience with Microsoft Office 365 administration and support
Strong technical writing skills with experience in creating technical documentation and training materials
Demonstrated experience in collaborating with stakeholders to design and deliver effective training programs
Familiarity with change management principles and practices
