Thinking of a Career in Emergency Management?
- BY Nicole Pelette
The Travel Unit (TRV) is part of the Information Management and General Administration Services (IAS), a division of the Bureau of Administration and Services (ADB). All travel conducted under the auspices of ICAO is coordinated by the Travel Unit. This also includes travel origination from the Regional Offices and the various TCB projects around the world. Furthermore, ICAO being the lead UN agency in Canada, TRV also handles all other Montreal-based UN Agencies in respect to their official mission travel. It is the responsibility of TRV to ensure that all staff member/dependent travel is handled expeditiously and efficiently, in accordance with Staff Rules.
The post reports directly to Head of TRV (H/TRV). The incumbent, under the authority of the Director, Bureau of Administration and Services (D/ADB) and the Deputy Director, Information Management and General Administrative Services (DD/ADB IAS) approves and certifies all travel authorizations and manages the daily operation of the unit. The incumbent directly supervises General Service staff in the Unit including coaching and training. Supervisory responsibilities include delegation of duties and decisions on priorities.
Manages the daily operation of the Unit and certifies all travel authorizations, achieving results such as:
Determines travel related entitlement and advises on the most effective and economical method of accomplishing official travel in line with ICAO staff rules, achieving results such as:
Oversees and reviews the work of the staff assigned to the Travel Unit, including training, achieving results as follows:
Pro-actively coordinates with the Finance Branch in relation to travel claims and the reconciliation of the Diners Master Card Statement, achieving results such as:
Liaise with the Travel Management Contractor (TMC) supervisors for the purpose of facilitating the services provided, achieving results such as:
Performs other related duties, as assigned.
Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.
Planning and Organizing:
Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.
Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
A first level university degree, preferably in administration, travel and tourism, or a related area, is required. For serving staff members, specialized training and certification in the use of the Sabre Global Distribution System (GDS) as well as advance fares and ticketing certification, in combination with five (5) additional years of qualifying experience may be accepted in lieu of the first-level university degree.
A minimum of three years of related travel operations management experience, preferably in a UN system organization
Experience in international airline operations, with particular focus on all facets of ticketing and Global Distribution System (GDS).
Experience in handling complex international travel, including ticketing, reissues and refunds.
Supervisory experience in a ‘rent-a-plate’ onsite travel service configuration.