Burundi Business Operations Associate

One Acre Fund, Kakamega, Burundi

Skill Required:, Finance and AccountsIT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
27th November, 2020

Job Description


Founded in 2006, One Acre Fund provides 1 million smallholder farmers with the agricultural services they need to make their farms much more productive. We provide them with quality agricultural inputs on credit, which are delivered to them near their homes and agricultural training to improve crops. Our success is measured by our ability to make growers more prosperous: On average, they harvest 50% more food after joining One Acre Fund.


The Business Operations department, or BizOps, is a department that serves as the backbone of aspects of the program for both clients and non-clients. This includes a customer data management team that ensures the speed and accuracy of data related to customer refunds and orders, a customer engagement team that ensures excellent customer service through one center. calls and SMS services, and a field audit team that aims to prevent and detect fraud by conducting field investigations. The Business Operations Program Manager will lead a combination of these teams within the BizOps department to implement projects critical to the continued growth of the organization.

The Program Manager in the Business Operations department will work closely with our main field operations on a day-to-day basis and support the growth of our client base by constituting, developing and motivating a large team of national staff members, with an emphasis on efficient process design, a well-thought-out structure and ambitious achievements. This role will require a high level of accountability and we need someone who can effectively achieve goals and deliver results through coordination and communication, process design and implementation, team building and leadership development.

The BizOps Program Manager will also play an important role in key operational changes. For example, we are planning or implementing a transition in several of our national programs to provide reimbursements to farmers by cell phone. Implementing the systems that underpin the transition of thousands of rural farmers from cash to mobile money will be a key project requiring support from this person.

The ultimate goal of this role is to build great teams, design and then implement thoughtful, measurable, and effective processes that can work and scale with minimal attention as he / she goes. perfects itself to respond to new and exciting opportunities that are constantly evolving.

Typical projects / tasks include, but are not limited to, the following:

  • Staff management and development: Manage and develop a team of more than 30 members. Managing and developing the structures and individual talents of the team will be your most important role.
  • Customer Data Management: Integrate rules and programmatic testing such as prepayment deadlines, customer penalties, variable deadlines, new products, etc.
  • Customer Service: Help set up a professional-level customer service team and processes to ensure customer inquiries are addressed in a timely manner.
  • Client Protection: Ensure our program meets international client protection standards, through both proactive and reactive processes. You will also work closely with our Field Operations, Logistics and Technology teams to promote customer protection.


We have a strong culture of lifelong learning and we invest in the development of our people. You will have weekly working meetings with your immediate supervisor, access to mentoring and training programs, and regular feedback on your performance. We hold Performance Reviews every six months, and we dedicate time to discussing your career aspirations and goals. You will have the opportunity to contribute to the growth of the organization and build a rewarding long-term career.


We are looking for a professional with more than 2 years of professional experience and, ideally, a proven passion for our mission. Applicants who meet the following criteria are strongly encouraged to apply:

  • Have a Bachelor or Bachelor degree in Economics, Commerce, Management, Finance, Accounting, Logistics, IT or a related field.
  • Solid professional experiences. For example, high quality work experience or successful entrepreneurial experience
  • Experience in managing people under his direct supervision
  • Advanced data analysis skills (Excel and / or others)
  • Ability to build teams and collaborate with colleagues from various backgrounds.
  • Languages: Fluency in English and French strongly preferred (this will be verified during the interview process).


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