Business Analyst

WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (managing donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds). ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.

Roles and Responsibilities:

  • Collaborate with business stakeholders to understand their needs, gather requirements, and build consensus on solutions.
  • Develop and maintain clear, concise, and version-controlled business requirements documentation using WBG standard tools and templates.
  • Facilitate user involvement in the entire project lifecycle, including requirements gathering, testing sessions, and training activities.

Develop and document various project artifacts:

  • Business cases - Evaluate the feasibility of technology initiatives and recommend solutions aligned with business objectives.
  • Use cases - Define functional requirements and system behavior based on user scenarios.
  • Test plans and strategies - Outline the scope and approach for application testing.
  • Test cases - Design specific scenarios to validate system functionalities.
  • Operational procedures and plans - Establish clear guidelines for day-to-day system operation.
  • Analyze business processes within the HR domain (focusing on areas like Pension Administration, Enrollment, Participation, Active Participant Management, Benefits Processing and Payments, Retiree Management, Pension Payroll, Accounting, and Data Analytics) to identify improvement opportunities, and document workflows for efficient operation.
  • Collaborate with IT teams to assess the feasibility of proposed solutions, determine potential solutions (internal or external) that meet business requirements, and ensure adherence to project timelines.
  • Utilize rapid prototyping techniques to visually present as-is/to-be processes, workflows, and rough designs of proposed solutions, facilitating stakeholder comprehension.
  • Actively participate in the change control process by maintaining a comprehensive record of requirements changes, documenting issues and actions, and contributing to their resolution.
  • Provide comprehensive support for the successful design, testing, and implementation of applications that align with business unit needs. This includes developing training materials and conducting user training sessions.
  • Perform testing, report identified bugs to the technical team, and guide business teams through user acceptance testing (UAT) by creating effective test templates for documenting results and conducting demos/test sessions.
  • Perform both manual and automated testing as prescribed for the project or change request. Perform thorough impact analysis for defects and change requests.
  • Strong knowledge of testing frameworks and automation tools, with the ability to collaborate with development teams to integrate testing into the development cycle for continuous improvement and efficiency
  • Document and manage issues related to IT applications and projects.
  • Track tickets and monitor progress in Azure Dev Ops (ADO)
  • Prepare and deliver clear and concise presentations using MS Office tools to apprise stakeholders and management of project progress and results.Analyze applications and IT environments to identify gaps between current and desired states, and propose recommendations based on industry best practices.
  • Coordinate with fiduciary reviewers like Data Privacy Office (DPO), Enterprise Architects, OIS (Office of Information Security) and support related security testing.

Selection Criteria

  • Bachelor’s or Master's degree with 2 years relevant experience in both business and technical domains OR equivalent combination of education and experience.

Required Skills & Experience:

  • Proven track record as a Business Analyst, preferably within a large financial institution with experience in HR/Pension Administration or related domains.
  • Demonstrated experience in gathering business requirements, developing specifications on use cases, defining test cases, and providing user training support.
  • Familiarity with various SDLC methodologies (e.g., Agile) and the ability to tailor project artifacts to the chosen methodology.
  • Strong process analysis, analytical, and communication skills (verbal and written) can effectively communicate with diverse stakeholders (technical and non-technical) at all levels.
  • Experience in conducting workshops and collaborative sessions to gather insights, define problems, and prototype potential solutions, with a focus on human-centered design principles
  • Excellent facilitation skills to lead discussions with stakeholders, ensuring clarity, prioritization, and consensus.
  • Proven ability to work effectively within diverse teams, often in multi-location environments.
  • Leadership skills to manage and guide teams towards achieving project objectives while considering various team member perspectives.
  • Excellent organizational skills and a strong commitment to meeting deadlines without requiring constant follow-up.
  • Ability to thrive in a fast-paced environment with tight deadlines and consistently deliver within agreed-upon timeframes.

Desired Skills & Experience:

  • Familiarity with Business Intelligence tools, ITIL, service and process management frameworks.
  • Experience with Design thinking.
  • Familiarity with PeopleSoft functional domain
  • Working knowledge of HR business practices, specifically related to Pension Administration, or experience in the pension business.
  • Relevant professional certifications such as IIBA (International Institute of Business Analysis) or ITIL Foundation.
  • Experience with COTS (Commercial Off-the-Shelf) implementation as a BA/BSA on COTS projects.
  • Prior experience in implementing information security processes.
  • Familiarity with IT Governance, Risk, and Compliance (GRC) tools (RSAM, Archer etc.).