Business Operations Internship

United Nations Development Programme

Copenhagen, Denmark

Experience: Internship

Skill Required: Accounts and Finance

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in Copenhagen is responsible for supporting UNDP Country Offices around the world with ICT and Green Energy solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from some 166 countries with UNDP presence. We are a team who work in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team. 

 As an intern, you will be given tasks and opportunities that have a direct global impact on the development capabilities of UNDP. The UNDP ITM internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. We bridge the gap between textbook learning and real-life industry experience by taking interns behind the scenes of UNDP’s business and finance processes supporting 160+ country offices, sister agencies and external partners. As part of our dynamic Unit, you will also gain worldwide connections with other top-talented interns and UN staff from other agencies. Our office is located at the UN City in Copenhagen, giving you the opportunity to interact with people outside the UNDP ITM. 

 UNDP ITM Business Operations interns are part of the Service Delivery team which is the first responder to UNDP Country Offices’ needs and supports ICT and Green Energy projects from a procurement, logistics and finance side. The team works closely with the Copenhagen Unit and colleagues across the globe to support operations and programme work in some of the most challenging work environments with regards to energy and ICT infrastructure. As part of the Crisis Response Group of UNDP, this work also supports UNDP’s resilience and recovery efforts in the wake of natural disasters.

Duties and Responsibilities

  • Assist Country Offices across the unit´s key service lines in delivering innovative business solutions, sustainable Green Energy services, and world-connecting ICT solutions 
  • Support the team in procuring IT equipment with detailed tasks ranging from need analysis, requests for quotation, evaluation, purchase, and delivery 
  • Assist in the preparation of global shipments of equipment with third parties 
  • Assist in preparing financial analysis to support the team cost recovery functions, reconciliation, budgeting, and financial reporting 
  • Assist the project management of client-facing delivery and the implementation of new processes inside the unit 
  • Participate in the recruitment of new interns and assist the team with the onboarding trainings 
  • Draft and update the Unit’s documentation to support the continuous improvement of Service Delivery processes and procedures, instructions, and templates for best practice
  • Assist the Unit in organizing internal and external conferences 
  • Support the Unit in gathering, consolidating, and analysing data from databases and reports

Required Skills and Experience


Applicants to the UNDP internship programme must at the time of application meet one of the following requirements: 

  • Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
  • Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent); 
  • Have recently graduated with a university degree (as defined in (1) and (2) above) in the field of international business, finance, management, economics, administration or equivalent and, if selected, must start the internship within one-year of graduation; 
  • Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.


  • Experience in one of the following fields is required: account management, finance, logistics, procurement, HR, or administration 
  • Experience with customer-oriented service delivery processes is an advantage 
  • Experience with procurement processes is an advantage 
  • Experience with cost recovery, reconciliation, budgeting, and financial reporting is an advantage
  • Experience with HR recruiting, and training is an advantage 
  • Proficiency in Excel is an advantage 
  • SharePoint knowledge, preferably SharePoint Online is an advantage 
  • CRM/ERP systems knowledge is an advantage 
  • Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage