Business Support Assistant

World Food Programme

Faizabad, Afghanistan

Experience: 3 to 5 Years

Skill Required: Administration


To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery.  

KEY ACCOUNTABILITIES (not all-inclusive)

  •  Gather information with clear direction to support the drafting of documents and preparing reports by other staff. 
  • Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients. 
  • Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
  • Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation. 
  • Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function. 
  • Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work. 
  • Take responsibility for data integrity to facilitate availability of accurate information in corporate systems. 
  • Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
  • Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.



  • Completion of secondary school education. 
  • Higher education in lieu of work experience
  • Relevant, completed university degrees may be considered in lieu of experience with the following conversions: 
  • Completed Master’s degree: Equal to 1 year of work experience.
  • Completed Bachelor’s degree: Equal to 2 year’s work experience.
  • For female applicants, 1 or 2 years’ experience may be granted for partly completed studies prior to 2022. 

Minimum Work Experience:

  • At least 4 years of work experience out of which at least one year in administration or facilities management.

Desired Work Experience:

  • Experience in data collection and production of reports.
  • Experience in providing ontime support to the clients.

Knowledge & Skills:

  • Proficient in the use of office equipment and computer software packages, such as Microsoft Word.
  • Knowledge of work routines and methods in order to complete processes under minimal supervision.
  • Uses tact and courtesy to give and receive information to a wide range of individuals.
  • Ability to identify data discrepancies and rectify problems requiring attention.
  • Ability to offer guidance or basic on-the-job training to more junior staff.


  • Fluency in both oral and written communication in English and local languages (Pashto/Dari).