To deliver a range of routine business support tasks, to ensure that staff are effectively supported.
KEY ACCOUNTABILITIES (not all-inclusive)
Collect, sort and disseminate correspondence, reports and other material to meet the required demands of staff to time standards.
Respond to routine queries received and escalate where appropriate, to provide a timely and accurate service to clients.
Proofread written documents, such as standard reports and correspondence, to contribute to the accuracy of written information developed by staff.
Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations.
Make travel arrangements and support events, etc., to support staff to work effectively.
Support the maintenance of office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
Undertake standard data entry tasks in accordance with defined systems, to ensure information is organized and readily available for the business team.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education or a bachelor's degree in Business Administration, Economics, Political Science, Social Studies or any other related field.
Experience: Three or more years of experience in general administrative work.
Knowledge & Skills:
Ability to use standard office equipment such as photocopiers and scanners.
Knowledge of standardized business support work routines and methods.
Knowledge of standard office software packages, e.g. Microsoft word.
Uses tact and courtesy to give and receive information with a variety of individuals.
Good attention to detail in order to identify data discrepancies.
Ability to work to deadlines and follow clear instructions.
