Camp Management Assistant

Norwegian Refugee Council, Afghanistan

Skill Required:, Media and Communication
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
11th November, 2019

Job Description

Purpose of the Job:

The Camp Management Community Outreach Officer is responsible for implementation of NRC’s Camp Management project in Herat, Afghanistan. This new project will use Camp Management methodologies to provide support to the collective sites in Herat which are accommodating drought-displaced families from Badghis and Ghor provinces. The project aims to improve the protection and assistance response to displacement-affected communities by establishing mechanisms to enhance:

  • Communication with Communities: Sharing information with and receiving feedback from displaced and vulnerable host communities
  • Community Engagement: Participation of affected communities alongside local stakeholders in the humanitarian and recovery response
  • Support to Coordination: Efficient, effective, and inclusive coordination of services at local level, involving a range of stakeholders (authorities, civil society, NGOs, private sector, etc.).

There are three main mechanisms in the project for enhancing communication, community engagement, and coordination:

  • Mobile Outreach Teams who work in Community Tents and visit the collective sites
  • Community Tents established in the collective, open for all residents
  • Collective Site Focal Points and/or Committees established and trained

The CM Community Outreach Assistant is part of and supports these three mechanisms. He/she will undertake mobile outreach work in the assigned collective sites; support the smooth day to day running of Community Tents and activities therein; support establishment and capacity building of Collective Site Focal Points/Committees; and coordinate with relevant local stakeholders together with the CMCO Officer responsible.Duties and responsibilities

Generic responsibilities:

  • Support the implementation of the different components of CM according to tools, SOPs, and annual workplan
  • Contribute to regular activity progress reports
  • Ensure proper completion and filing of all documentation (soft and hard copy, as required)
  • Support CMCO Officers in day-to-day problem solving according to agreed procedures, priorities, and standards for the area of work
  • Ensure that projects target beneficiaries most in need of protection and/or assistance
  • Regularly visit settlements in order to provide information on rights, services, and durable solutions; to refer cases; and to disseminate information about NRC’s mandate
  • Support CMCO to coordinate with community leaders as well as governmental and non-governmental organizations and UN agencies to establish and maintain networks for access, referrals, and problem solving
  • Contribute to collection of information about the situation and needs within the Community Centre area(s) to use for coordination and advocacy
  • Ensure close co-operation with all NRC core competencies including through joint needs assessments and activities, and identifying beneficiaries where appropriate
  • Adhere to NRC policies, tools, handbooks, and guidelines

Specific responsibilities:

  • Communication with communities
  • In Community Tents and collective sites, disseminate relevant and meaningful information regarding the rights of IDPs, and services available in the area, in order to enhance access to services and rights.
  • Identify and refer vulnerable IDPs
  • Train and support Collective Site Committees to disseminate information as per the above
  • Promote the Community Tents among potential visitors and ensure information about services offered is properly communicated.
  • Consult with communities to collect information on needs and gaps, and feedback about humanitarian response

Community Engagement

  • Support the establishment, training, and follow-up of Collective Site Committees or Focal Points
  • Organize and oversee community sensitization, mobilization, and consultation to support NRC’s emergency response and early recovery efforts in the collective sites

Support to Coordination

  • Participate in assessment and population profiling exercises to collect information on needs and gaps
  • Coordinate with field counterparts from NRC and other organizations
  • Collect information regarding obstacles and constraints to beneficiaries’ access to services


  • University degree (social sciences preferred, e.g. education, political science, international relations, law, journalism, gender studies, human rights, etc.).
  • 1-2 years’ experience working in a humanitarian context, preferably in community services or community engagement and mobilization, protection, community capacity building, or related field
  • Some knowledge of spoken and written English (fluency not required)
  • Fluency in Dari or Pastho, both written and verbal
  • Political and cultural awareness, as well as good understanding of the displacement context in Afghanistan.

Personal qualities

  • Planning and delivering results
  • Communicating with impact and respect
  • Working with people
  • Coping with change


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