CASE MANGEMENT (CM) OFFICER

Watan Syria, Ankara, Turkey

Skill Required:, Project/ Programme Management
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
28th April, 2017


Job Description

WATAN Foundation in Turkey, together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey.

 

Position Summary

Managed by the Case Management Coordinator and working in collaboration with other members of the technical and field staff of Case Management (CM) and Individual Protection Assistance (IPA) team, the Case Management (CM) Officer will be responsible for planning and implementing CM activities in a defined operation area and ensuring that the Case Management team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The CM Officer will line manage a Case Management Assistant The position will be based in (location), with 60-80% travel to field locations in Ankara province.

 

General Functions

  • Support the Case Management Coordinator plan and implement of case management activities and monitor case assessments, case planning and case implementation by the CM Assistants
  • Work with the team in the organisation and externally to identify and register clients requiring case management intervention in the field or though Information & Protection Spaces (IPS) walk-in as per CM/IPA SOP
  • Conduct assessments of the case and determine eligiblity for the CM services from the Case Management team and prepare intervention plans and case summaries for cases following assessment in accordance with CM/IPA SOP in coordination with CM Officer
  • Implement intervention plans as per CM/IPA SOP under guidance of CM Officer and CM Coordinator
  • Provide case follow-up until cases can responsibly considered to be closed
  • Contribute to high quality implementation of refugee response.

 

Responsibilities

  • Support the Case Management Coordinator plan and implement of case management activities and monitor case assessments, case planning and case implementation by the CM Assistants (20%)
  • Work with the CM Coordinator to make work plans, movement plans and case assignments for Case Management
  • Monitor case assessments, case planning and case implementation by the CM Assistants
  • Support CM Coordinator to track and report on cases by Case Management Team
  • Work with the team in the organisation and externally to identify and register clients requiring case management intervention in the field or though Information & Protection Spaces (IPS) walk-in as per CM/IPA SOP (5%)
  • Support the Case Management Coordinator and CM Officer to ensure that all colleagues, volunteers and community focal points are aware of guidelines and processes for identification and registration of CM clients eligible for the service.
  • Receive registration forms, and register urgent cases through the field
  • Support to record registered cases in the database in a timely fashion
  • Conduct assessments of the case and determine eligiblity for the CM services from the Case Management team and prepare intervention plans and case summaries for cases following assessment in accordance with CM/IPA SOP in coordination with CM Officer (20%)
  • Conduct assessments (rapid and detailed) for cases received internally and externally as per schedule recommended by the CM Officer and CM Coordinator
  • With support of the CM Officer, develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual and improve their protective environment by accessing a service
  • Write case summaries which contain all the relevant details of the case, for presentation to the Case Commitee for review and decision-making on appropriate and possible response with the support of the CM Officer
  • Implement intervention plans as per CM/IPA SOP under guidance of CM Officer and CM Coordinator (20%)
  • Implement the intervention plans to address protection concerns of a case (responsive or preventative) with the client
  • Keep updated on protection services by state, municipalities, humanitarian organisations etc in the area of operation
  • Accompany the beneficiaries as needed and support them to access to services if and when needed
  • Work closely with Protection Services Officer and Legal Assistance Unit for appropriate actions for the cases as and when needed
  • Keep CM Officer and CM Coordinator informed on case actions and refer to the CM Committee if and when needed
  • Provide case follow-up until cases can responsibly considered to be closed as per CM/IPA SOP (30%)
  • Undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate.
  • Update information/documentation as necessary and ensure that progress is logged in the database
  • Contribute to high quality implementation of organisations refugee response (5%)
  • Ensure that protection activities are compliant with accountability principles and general protection and case management principles.
  • Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles.
  • Maintain highly organized CM hard copy files and update the database on a regular basis.
  • Report internally to the CM Officer on weekly and monthly achievements.
  • Work with monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
  • Provide feedback for improving the quality of assessment and activities.
  • Any other duties as agreed with the Line Manager

 

Qualification and skills

Essential

  • Bachelor’s Degree in social science and or relevant area – can be compensated with direct work experience in NGOs for at least 2 years
  • Spoken and written Arabic and English
  • Previous line management and planning experience
  • Knowledge of protection and key protection concerns
  • Team player who is able to work collaboratively and with people of diverse backgrounds and cross-culturally
  • Work/voluntary experience with a NGO
  • Experience of community-based or social work
  • Strong planning, inter-personal and communication skills
  • Strong report writing and documentation skills
  • Flexible, enthusiastic and willing to learn from others
  • good computer skills, especially in MS Word, MS Excel and MS Outlook

 

Desired

  • Spoken and written Turksih
  • Experience of social work and/or implementing protection activities
  • Previous Case Management experience
  • Experience of referral mechanisms
  • Experience with translation

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