GOAL seeks a Chief of Party (CoP) for the anticipated two-year program. The program aims to connect vulnerable and marginalized communities to available state services and non-state services in Ankara, Gaziantep and Sanliurfa using the Individual Assistance Approach. Protection Champions in the community will be trained on key protection threats and messages and will help to identify and refer households for screening. In Gaziantep and Sanliurfa the program will exclusively target the Dom, a marginalized community currently excluded from most services. Subsequently experiences in working with the Dom population will be shared with state and other actors in the protection community and advocate for other actors to adopt best practices.
The CoP will provide overall program management, strategic direction and high-level representation of the program, within the structure of the wider Syria response program that incorporates cross border activities into northern Syria and programming within Turkey. To ensure holistic management within a cohesive strategic framework the support functions for both country programs will be managed by the Systems Director (ACD-S). The COP has a direct reporting line to the Middle East Regional Director as does the ACD-S, the Finance Controller, the Internal Audit Coordinator and the Syria Response Director (SRD). Appointment will depend on funding availibility.
- Provide strategic leadership and vision for the Turkey programme
- Provide senior level leadership to the Turkey program team for an integrated approach to achieve the results as defined in the program agreements, while maintaining excellence and accountability to beneficiary population and the donors.
- In coordination with the Partnership and Organisational Development Advisor ensure close oversight of implementing partners to ensure a coordinated rollout of the implementation modalities.
- In coordination with the Regional Director and Liaison Advisor participate in discussions with Government of Turkey (at National and Provincial level) and other counterparts (AFAD, TRC), to ensure cohesive buy-in and understanding for the Syria cross border program;
- Overall program budget responsibility through ensuring good program financial management by developing implementation plans, making budgetary decisions, monitoring implementation of activities versus spend rates, reviewing all field support requirements and costings, and ensuring that donor budget is adhered to, and modified as necessary.
- Oversee smooth coordination with support functions (HR, Administration, IT, Procurement, Logistics, Internal Audit and Donor compliance) related to the implementation of the Turkey program in close coordination with the Systems Director (ACD-S) and Deputy Head of Systems (DHOS) responsible for the overall support system.
Strategic Leadership and Vision
- Work with the Regional Director and Protection Coordinator to articulate the country program vision.
- Provide strategic leadership and vision to attain programme goals and objectives through the development, implementation, reviews, presentation and management of all aspects of this large programme.
- Input, recommend and lead discussion of programme priorities and explore, evaluate and present new programme/ business opportunities that leverage impact and/ or complement core activities with the wider country SMT and Regional Director
- Work collaboratively with the Protection Coordinator and Program Manager to ensure that overall programme direction, vision and strategy are well defined and clearly communicated within the GOAL team and externally to government and national partners
- Contribute actively to GOAL’s overall External Communications Strategy for the combined Syria and Turkey programs, and ensure implementation, roll-out and dissemination as appropriate.
- Work with the Regional Director to pursue business development opportunities, nurturing relationships with donors, potential and existing partners as they relate to diversifying GOAL’s funding base in Syria
Safety and Risk Management
- Work with the Systems Director to monitor the operating environment in Turkey, and the Turkey Safety and Security Advisor as relates to the stance of the host government and any influence of external actors on the operating environment in Turkey. NB daily operational security falls under the responsibility of the ACD-S.
- Work with the SMT to ensure that the Turkey Risk Register is updated quarterly and grant specific risk registers are developed to reflect the actual risks and that appropriate mitigating measures are developed and implemented as relevant.
- Responsible for the development and review of donor updates (including for donor reports) regarding the operational environment and risk mitigation measures.
- Provide input for contingency planning relating to the Turkey Program Implementation with full participation of the SMT and participate in broader contingency planning under the leadership of the RD and Regional Security Advisor.
- Ensure that all communications are in line with the holistic GOAL Syria Response communication strategy and reflect the best interests of GOAL in the region - with the overall objective of building and maintaining strong working relations with key internal and external stakeholders, beneficiaries, prime and subcontractors, suppliers and partners.
- In conjunction with the Government Liaison Advisor, SRD and RD ensure that the Country Program vision is communicated to government counterparts as relevant, ensuring a comprehensive understanding of GOAL’s overall objectives and its role as an INGO operating cross border programming from Turkey – specifically referencing humanitarian principles including impartiality and the primacy of humanitarian need.
- Maintain strong and regular contact, and ensure good relations and accountability to the donors, the government counterparts and implementing partners.
- Work closely with other agencies through the Turkey NGO Forum and other mechanisms to coordinate humanitarian actions and advocate for a supportive work environment for humanitarian agencies.
- Work closely with the Regional Director to represent the programme to the wider humanitarian and development community, ensuring that the Syria programme is well understood and well represented in various fora
Compliance and Accountability
- Work with the Program Manager to ensure that programme management and implementation is fully compliant with organizational and donor regulations, including all financial and procurement systems and policies and the overall ethical framework;
- Support the Internal Audit Coordinator as required for providing input into investigations of corruption, fraud and conflict of interest, in particular as relates to providing recommendations for the mitigation of risks and incorporation of lessons learnt into SOPs and organisational practices within programs or the interface between programs and support functions.
- Provide oversight of the management of the program budgets to meet stated objectives, results and indicators, ensuring cost-effective use of GOAL and donor resources, whilst adhering to budget limitations.
- Ensure SOPs are in place that guide program decisions and include appropriate review and approval processes.
Support Function Management
- Work closely with the Program Manager to coordinate all programme support function needs with the relevant departments within the support structure of the wider GOAL Syria/Turkey systems departments promoting a high level of teamwork across and within the programme and programme support teams (Finance, HR, Admin, Procurement, Logistics, IT and Donor Compliance)
- Work with the Program Manager and AFC to ensure good program financial management by developing implementation plans, making budgetary decisions, monitoring implementation of activities versus spend rates, reviewing all field support requirements and costings, and ensuring that donor budget is adhered to, and modified as necessary.
- Work with the HR department, the HR Coordinator, the DHOS and the technical leads to oversee staff recruitment and training to ensure staff are of the quality and capacity to ensure the successful implementation of activities. Monitor and advise on staffing needs throughout the programme. Ensure evaluations and disciplinary measures are executed as necessary and according to GOAL policy.
- Work with the Procurement Coordinator, the ACD-S and GOAL HQ (as necessary) to manage all programme procurements ensure that practical procurement plans are put in place and monitor procurement performance against agreed delivery times.
- Liaise with the Logistics Coordinator and the Deputy Head of Systems regarding stores, fleet, assets and other general logistics needs.
- Ensure that general administration management issues are mapped, flagged and dealt with promptly and efficiently by the team and referred as appropriate within the wider GOAL team.
Implementing Partner Programme Oversight
- Provide dynamic leadership to ensure technical and financial integrity of the programs as implemented by partners to achieve project goals, objectives and targets.
- Work closely with the PODA, GM and AFC to ensure that the partner activities are planned, managed and coordinated with technical and operational team members. Ensure that tasks are accomplished within prescribed timeframes.
- Ensure partner programmatic implementation in compliance with agreement clauses, GOAL and donor policies, regulations and Standard Operating Procedures (SOPs).
- Ensure project planning (i.e., development of work plans and operating budget) and reporting (i.e., review and approve periodic budgets and reports) includes partners as appropriate.
- Ensure program quality of implementing partners is monitored and that knowledge management activities and organizational capacity development is provided to implementing partners as appropriate, using customized capacity building tools and approaches to ensure measurable impact.
- Ensure that achievements and best practices of partners are captured and disseminated including the continual re-evaluation of programme activities and information, with resulting activity adjustments.
- Conduct regular meetings with senior staff members of implementing partners as a vehicle for monitoring progress on, and providing leadership to the holistic program
Requirements (Person Specification)
- Senior level management and supervisory experience. At minimum, you must have at least five years of progressively more responsible supervisory work experience that involved direct leadership of professional and support staff, oversight and evaluation of staff performance and deliverables, and contract/grant management.
- Demonstrated track record of achieving results in a development context. Specific and relevant development outcomes achieved as a result of your leadership should be documented in your application.
- Demonstrated track record of working in teams and fostering partnerships at a senior level. Effective partnerships with relevant institutions (including donors and the cluster system).
- Excellent oral and written communication abilities in English. You should possess an ability to effectively communicate with a wide variety of stakeholders to communicate goals and expectations to their teams, and to deliver timely and high quality oral and written analysis and reporting.
- Demonstrated capacity to oversee monitoring, evaluation and learning. You must possess a demonstrated ability to provide oversight and leadership for high quality results monitoring and assuring data quality, and for evidence based adaptive management.
- Master level qualification in social sciences or an equivalent area; and/or equivalent senior experience in relevant programmatic areas of protection and/or managing humanitarian projects at a senior level. You should be able to demonstrate sufficient academic knowledge, learning and understanding of working with migrant populations, the humanitarian and development sector and the political realities of the operating environment.
- Experience working in Turkey and/or a strong demonstrated understanding of the country context and the region.
- Leadership experience managing programs as COP/Country Director or Head of Programs in the relevant humanitarian and development sectors
- Experience managing ECHO, DFID, EU, USAID, BPRM funded programming.
- Proficiency in Turkish and/or Arabic an advantage
Our package includes a competitive salary, shared accommodation, health and travel insurance and 20 days annual leave. Additional benefits are available after 12 months of service. Salary range for this role is € 49,000 to 54,000.