Communication and Reports Officer

World Food Programme, Damascus, Syria

Skill Required:, Media and CommunicationPolicy/ Advocacy and Campaign
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
28th September, 2021

Job Description


  • The Communication and Reports Officer will work in close collaboration with Food Security Sector colleaugues and widely liaise with partners to ensure input in communication products. She/he will ensure that communication materials are prepared and disseminated in a timely manner to sector partners, donors and other audiences to ensure that advocacy messages and other relevant reporting and communication products get the necessary attention in a timely manner.
  • This post is based in Damascus, Syria under the direct supervision of the Food Security Sector Coordinator in Damascus, Syria.


  • One of the core functions of the Food Security Sector (FSS) is to support communication, advocacy and resource mobilisation with a key focus on strengthening communication of specific food security information needed for decision making; reinforcing active participation in inter-cluster, inter-agency standing committee work and IASC subsidiary bodies and enhancing advocacy with national governance, international humanitarian and development organizations and financial partners. The FSS is responsible to communicate clear messages to decision makers on the situation and severity of food security needs of the affected population through informed and well-targeted situation reports.
  • In order to prevent the food security situation to deteriorate, communication should start at the onset of a food security crisis, or when Early Warning Signals indicate high levels of risk in order to immediately advocate for lifesaving interventions at the earliest possible stage. Throughout the response, the FSS develops regularly updated communication products, such as alerts, bulletins or newsletters to inform all stakeholders about the evolution of the food security situation over time. The FSS also supports strategic dissemination of monitoring and other assessments’ findings and ensures systematic use of such material for response analysis and decision-making. This includes organizing round table discussion with donors and decision makers to advocate on appropriate food security strategy and funding for the FSS partners. The FSS sustains its social media engagement with partners to communicate in real time the key activities, achievements, constraints and challenges at country level. Ultimately, the FSS develops its own resource mobilization strategy to mobilize necessary funds to support coordination mechanisms ahead and during food security crises.
  • The overall objective of this position is to hence strengthen internal and external communication and reporting with the aim of achieving one of the core functions of the sector of supporting advocacy and resource mobilisation as detailed above.

KEY ACCOUNTABILITIES (not all-inclusive)

Within delegated authority, the Communication and Reports Officer will be responsible for the following:

  • Design the Syria FSS communication action plan and the communication strategy aligned with the Food Security Cluster (FSC) global strategic plan with the support and guidance of the head of unit and the global FSC.
  • Within the communication strategy, identify targeted audience groups, platforms and key messages to maximize the visibility of Syria FSS activities and its endeavors to respond to food insecurity across the country.
  • Act as a liaison between partners to identify communication needs of the different activities and be responsible for the production of communication and visibility materials (photos, videos, stories).
  • Provide communication expertise in line with FSS standards and when necessary, externalize the production of communication material to external stakeholders.
  • Take the lead to produce content, develop and scale-up the implementation of social media platforms, as communication, advocacy and fundraising tools for national and international audiences
  • Improve and increase donor visibility activities on the impacts of Syria FSS interventions through traditional and non-traditional communication material.
  • Monitor and analyse traditional and social media to inform the development and/or evaluation of communication activities and strategies.
  • Support in generating donor specific visibility content including text, photos, videos and audio for use across a range of integrated online platforms, in order to contribute to global and country fund-raising activities, ensuring consistency with corporate messages.
  • Support and train, when necessary, colleagues and field staff to produce communication material (photos, videos, stories) to be used for broad dissemination using different platforms.
  • As required, coordinate and translate press releases, opinion editorials and other public documents.
  • Play an active role in interagency UN advocacy and media opportunities; in coordination with partners feed and update FSS, UN Syria and other relevant social media and website by developing high quality communication materials reflecting the work of FSS in the country.
  • Liaise and interact with FSS staff and external counterparts to support aligned activities and a coherent approach to communications within the FSS.
  • Collate outreach data, contribute to the preparation of accurate and timely reports, support communications activities that enable informed decision making and ensure consistency of information presented to stakeholders.
  • Perform other duties as required.


Education: Advanced University degree in Journalism, International Relations, Public Relations, Communications or other relevant field, or First University degree with additional years of related work experience and/or trainings/courses


  • Minimum one year post graduate relevant professional experience with Master’s Degree, or three years post graduate relevant professional experience with a first University Degree
  • At least 1 year of professional work experience specifically in utilizing specialist communications techniques to enhance functional outputs.
  • Experience in producing tailored products, managing and using social media platforms for communication activities.
  • Experience supporting projects and operational activities that maintain and develop donor and host government partnerships.
  • Has collated data, assisted in drafting resourcing analysis and collaborated with accurate and timely briefs as well as reporting to donors.
  • Practical experience and working knowledge on how to create and use relevant tools and software to edit photos, videos and produce stories.

Language: Excellent command of both oral and written communication in English and Arabic.


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