Communication & Feedback Consultants

UN Children's Fund, Lebanon

Skill Required:, Media and Communication
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
2nd October, 2017

Job Description

If you are a committed, creative professional and are passionate about making a lasting difference for children, the world's leading children's rights organization would like to hear from you.

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and governments.


The Lebanese Ministry of Education and Higher Education (MEHE), with support from UNICEF and other United Nations agencies (UNHCR- UNESCO), has rolled out its “Back-to-school-Stay-in-school Initiative for 2017-2018”, which aims at enrolling and retaining all children (aged 3 to 17) in Lebanon in public schools. The main objectives of the initiative are to:

Educate and raise awareness among parents and caregivers regarding the various services provided by the MEHE for the school year 2017-2018
Have parents and caregivers adopt positive attitudes towards and prioritise education services in the public sector for their children.

A strategy was developed to address the barriers to enrollment (violence at school, child labor, early marriage, transportation costs, etc.) expressed by parents and surrounding communities and to encourage them to enroll and retain their children in public schools through extensive outreach and awareness raising interventions across the country.

Purpose of the Assignment: UNICEF is seeking 6 Communication & Feedback Consultants to support in the Back to School campaign. Their role will include outreach, data management and consolidation of feedback received by the communities on various communication channels. The consultants will be working across the Lebanese territory for a period of 6 months.

Assignment Tasks

Under the supervision of the Chief of Communication for Development Section, the consultants will:

  • Support zonal office and C4D team in Beirut in the outreach and referral data entry and data cleaning for Back to School (from paper to online platforms)
  • Provide logistical support during the ALP registration and placement test days and outreach process
  • Support the UNICEF education section in school-based monitoring and assessment as needed
  • Support the UNICEF education section in monitoring partner projects as needed
  • Support education section follow up on the reasons for absence from attending certified education opportunities (ALP, 2nd shift, etc.), as needed
  • Assist education officer in monitoring the Back to School Online Feedback mechanism by checking if cases were taken by hotline partners, and are being followed up on.
  • Respond to all communication when needed, as well as queries & comments expressed by the community through all communication channels available for the Back to School Stay in School Initiative including SMS, Facebook, etc.
  • Attend work shifts as per schedule
  • Attend regular supervision and debriefing sessions and/or trainings provided by UNICEF
  • Write monthly reports progress and summarize statistics
  • Make recommendations for changes to improve service

Expected Deliverables

  • Payment(s) will be made in equal monthly installments and based on the delivery of the below items:
  • One weekly report on BTS online system (open cases that require follow up)
  • A weekly report on any ALP support mission during pre-and post-tests
  • One weekly report of at least 2 weekly visits conducted on outreach monitoring
  • When needed, one weekly report including the review of Facebook queries on BTS and in collaboration with Communication, C4D and education sections.

Qualifications of Successful Candidate

Education: University degree in communication, community development, social sciences or related fields.


  • Proven experience of at least 2 years in managing hotlines, social media platforms for corporations or nonprofit organizations, SMS communication in national-scale campaigns, etc. will be an added advantage;
  • Knowledge on hotlines, Facebook Page management, knowledge management, is an advantage
  • Proficiency in English and Arabic is a must. French is an asset.
  • Be open-minded regarding different cultures, religions
  • Must be computer literate and a meticulous record keeper.
  • Must be punctual, reliable, and able to work varying shifts.
  • Must be committed and motivated to learning and improving skills.


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