Within the Directorate Maastricht Upper Area Control Centre, the "Stakeholder Relations" service manages the stakeholder relations and customer consultations processes. It also manages internal/external and crisis communications.
Your role will be to:
Identify and map all key stakeholders associated with MUAC, considering their power and impact and coordinate the development of individual Stakeholder Management Plans in collaboration with senior management.
Develop the MUAC communications policy, including the annual stakeholder relations and communications action plan.
Maintain all process documents related to stakeholder relations, ensuring their accuracy and accessibility.
Provide input for key management documents and develop stakeholder engagement strategies that support MUAC's goals and objectives.
Establish and nurture appropriate communication channels with specific stakeholders; set up, maintain, and regularly review various communication channels and tools.
Manage EUROCONTROL/MUAC's corporate image and publications, serving as the primary point of contact for media relations and acting as a spokesperson.
Manage the crisis communications arrangements for MUAC and evaluate their effectiveness continuously;
Coordinate MUAC's stakeholder relations and communication strategies with the Agency’s Corporate Communications Team (DG/COM) to ensure consistency and alignment with Agency strategies especially in times of crisis.
Monitor political, business, environmental, social, and public affair trends, providing insights and recommendations to the Head of Unit, particularly on aviation-related matters and other pertinent information.
Actively promote and represent MUAC in various stakeholder events and fora as required; develop and manage relationships to expand MUAC’s network and influence within the industry.
Carry out any other task in line with the main purpose of the job.
Completed university studies of 4 years in a relevant domain (e.g., journalism, communications, business, marketing/PR) or completed university studies of 3 years plus 1 year of relevant working experience
Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
In addition to the above, a minimum of 3 years’ relevant working experience to execute defined duties.
Experience in engaging with and managing interactions with the media.
Experience in developing corporate communication strategies, including press releases, online communication, speeches, copywriting, drawing up reports and internal communications.
Experience in engaging with and influencing multidisciplinary internal and external stakeholders, with experience in a multi-national stakeholder setting as an advantage.
Experience in advising senior management on stakeholder relations and communications.
Understanding of national and international media, preferably within the aviation trade press.
Understanding social media dynamics and their role in modern communication.
Experience in crisis communication, with the flexibility to be available outside regular office hours as needed.
The following skills and experience will be considered as advantages:
Experience in developing video concepts and scripts
Experience in monitoring the outreach and evaluating communication statistics to ensure the effectiveness of the communication strategies.
Knowledge of aviation-related matters, enabling the drafting of comprehensive and sometimes complex articles within this specialised context.
Experience with/understanding of diplomatic protocol and etiquette.
Communication: You are able to adapt communication to different situations and audiences.
Networking: You maintain and expand effective networks.
Teamwork: You foster teamwork.
Planning and Organising: You are able to plan ahead and adapt as required.
Proficiency in spoken and written Dutch, and/or French and/or German.
Ability to work in a multinational and multicultural environment.
Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.