Communications Officer

World Health Organization, Copenhagen, Denmark

Skill Required:, Project Management
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
11th February, 2020

Job Description

To be responsible for all the day-to-day activities in the area of internal communications in WHO/EURO, including the EURO Intranet.

Key duties:

  •  Develops style, standards and SOPs under the guidance of the Communications Officer (Multimedia) and ensures their compliance;
  •  Monitors intranet web analytics and uses the results to make informed adjustments to the Intranet as necessary;
  • Liaises with Divisions, units, and Country Offices to develop and build intranet sub-sites; suggests changes and alternative presentation methods to continually improve sub-sites; conducts regular quality checks of sub-sites with appropriate staff in divisions, units or Country Offices and regularly scans sites for errors or problems and resolves them.
  •  Trains content providers on using the Content Management System. Intranet and other internal communications channels, including the creation of accompanying multimedia:
  •  Suggests changes and alternative communication channels to continually improve internal communications;
  •  Ensures information products remain timely and up-to-date;
  •  Liaises with Headquarters and other WHO Major Offices on a day-to-day basis for internal communications items of common interest and participates in the WHO Global Internal Communications Network. Employee engagement and communications capacity building:
  • The incumbent conducts basic communications skills training for staff.
  • Suggests ideas and changes to improve horizontal peer-to-peer communications.
  • Liaises with the strategic Communications team to provide WHO staff with talking points on WHO topics in the media.
  • Systematically obtains employee opinions on a regular basis.
  • Backup and support during web designer's leave/absences and during surge periods: the incumbent: creates banners, icons, design elements for various products in a backup capacity.
  • Contributes to preparing monthly analytical reports for the public website and assists with multimedia production during peak periods.

Emergency preparedness and response:

The incumbent contributes to WHO global communications surge capacity as part of the emergency communications team during humanitarian or public health emergencies and may be deployed to the field.


Essential: University degree (Bachelor's level) in Communications, Media Studies or in cultural or business anthropology or other related field.
Desirable: Master's degree in any of the above fields.
At least two years of relevant work experience in internal communications and web-content management.
Desirable: Relevant work experience within the United Nations or experience in delivering communications trainings.

  •  Demonstrated ability to research and write news articles for different media, understanding the differences in style for each medium;
  •  Demonstrated proficiency with Web Content Management Systems; Proficiency with the Adobe CC Suite would be an asset.
  •  Demonstrated presentation skills.
  •  Photo editing and graphic creation skills - using Adobe Photoshop (preferred) or equivalent software;

WHO Competencies

  • ​​Teamwork
  • Respecting and promoting individual and cultural differences
  • Communication
  • Producing results
  • Moving forward in a changing environment

Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French, Russian or German.


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