UNICEF social media channels are lively platforms meant to be an engaging and learning environment for our audience to share ideas and to discuss UNICEF’s work and the rights of children worldwide. As a human rights organization, we support freedom of expression and encourage open discussion, but these should also be safe places for everyone - particularly children - to participate free from harmful messages. Social media moderation involves monitoring and replying to comments, questions, and content on social media sites, as well as escalating where appropriate. Moderation helps UNICEF protect its reputation, mitigate risk, develop relationships, bust myths, and engage new and prospective supporters. It also helps makes sure our social media channels are a safe space for everyone. Having a robust moderation strategy which includes answering direct questions not only helps provide our audience with information but also helps build trust and community. To support the implementation of the community management strategy/ moderation, UNICEF Lebanon is seeking a Moderation consultant under the direct supervision of the Communication Officer (Digital) to:Monitor UNICEF Lebanon social media accounts, and in consultation with the Digital Communication Officer respond to questions, comment, and concern in a timely manner, as well as flag potential risks where appropriate. Support with collecting qualitative insights and reporting.Support with referring hundreds of individual cases (beneficiaries/ affected people) to the right programmes and partners.
Work Assignment Expected Results:
Community Management for the month of July
Community Management for the month of June:
To qualify as an advocate for every child you will have…