The Division of Information Technology provides support to the IAEA in the field of information and communication technology (ICT), including information systems for technical programmes and management. It is responsible for planning, developing and implementing an ICT strategy, for setting and enforcing common ICT standards throughout the Secretariat and for managing central ICT services. The IAEA's ICT infrastructure comprises state of the art hardware and software platforms in a partially decentralized environment. The Division has implemented an IT service management model based on ITIL (IT Infrastructure Library) and Prince2 (Projects in a Controlled Environment) best practices.
Responsibilities :
A technical/functional knowledge expert, applying knowledge of Oracle EBS Finance modules in different areas (Finance, Grants Accounting, SWIFT) within the scope of the project and the corresponding business processes.
A level 2 support agent, addressing issues and requests not resolved by the first level staff and providing expert guidance on AIPS ERP application, develops or modifies the application code to support Change Requests and/or issue resolutions. The knowledge is applied to manage and resolve incidents and problems as well as design and implement changes related to the above areas of the AIPS system; s/he monitors and liaises with external service providers to ensure AIPS service delivery issues are addressed in a timely manner.
Also, she/he works closely with counterparts in other Departments and within the Division for the delivery of services aimed at supporting the AIPS system.
Provide technical/functional application and business expertise to support end users in the different areas like: Finance (including Payables, Receivables, Treasury, Cash Management, General Ledger, Payments, and Sub-ledger Accounting), SWIFT interfaces.
Handle and provide solutions for incidents and application service requests and identify business process improvement opportunities.
Participate in the implementation of change requests (analysis and configuration and/or coding of new features, new RICEFW components, configuration settings, modifications to existing features).
Maintain the configuration of live ERP modules in the areas Finance (GL, AP, AR, CM, TR, SLA), SWIFT dashboard;
Actively participate in testing to validate if the implemented features meet requirements.
Provide AIPS Application Level 2 as needed.
Requirements :
University degree in Computer Science, Information Technology or a related field
A minimum of 5 years of hands-on experience in Oracle EBS Finance modules, preferably R12 (AP, AR, GL, Sub-Ledger accounting, CM, Treasury) and SWIFT is essential.
Experience in managing operational financial processes, including month-end and year-end closing activities, is essential.
Experience in providing operational support to users in the area of Oracle EBS is essential.
Ability to independently query and analyse EBS core tables and its data is essential.
Ability to troubleshoot complex issues, test system patches and conduct regression tests on Oracle R12 is essential.
Ability to communicate with users, capture requirements and document processes is essential.
Accredited certification in Project Management such as PMP or Prince2 is an asset
Accredited Agile and Business Analysis Certification such as CBAP and SCRUM Master is an asset
Familiarity with IPSAS and other accounting standards is highly desirable.
