Technology and connectivity are rapidly reaching some of the most vulnerable people and places affected by crisis, but they are also increasingly expanding to the services responding to those same crises. As one of the main humanitarian actors, WFP has the opportunity and the obligation to leverage data and technology to better know and serve those in need by digitally transforming the way it works. Such ambition led to a plan aimed at establishing, integrating, and mainstreaming – in the next two years – the core elements of an end-to-end digital business process.
The objective is to support the Executive Director’s digital strategy to ensure that WFP assistance is digitized and that these business services may also potentially be offered to partners and governments.
BACKGROUND AND PURPOSE OF THE ASSIGNMENT
WFP has developed and is continuing to enhance and maintain a set of digital solutions to manage:
- the identities and entitlements of its beneficiaries,
- the operational parameters of the programmes that transfer benefits to them, and
- the interfaces with financial service providers and other delivery mechanisms that process actual last mile transfers to beneficiaries.
This includes SCOPE, which is WFP’s beneficiary and transfer management platform that supports the WFP programme intervention cycle. The SCOPE platform is a web-based application used for beneficiary registration, intervention setup, distribution planning, transfer and distribution reporting. SCOPE currently supports all WFP transfer modalities: in-kind, voucher and cash for a variety of project activities. Such activities currently powered by SCOPE include Nutritional Interventions, Asset Creation, Food for Assets, Food for Work, Food for Training and General Food Distributions.
Within the Technology Division – Beneficiary Services Branch (TECB), and under the direct supervision of a more senior Manager, the incumbent will work independently across multiple business areas establishing and managing effective working relationships with business counterparts to align business and IT needs. They will use their substantial technical knowledge and experience to gather and analyse business needs, provide advice and deliver solutions.
The Project Manager will support WFP’s scale up of digital assistance services by managing projects in one of the areas of expertise mentioned below (see Technical Experience, Skills and Knowledge section). Missions in hardship duty stations may be required as part of this assignment.
Generally, the incumbent will be responsible for the following functions:
- Support the development of functional work plans, ensuring compliance with wider WFP policies, standards and strategies;
- Continuously improve guidelines, processes and procedures of the different project management functions;
- Build and nurture relationships with the business counterparts at all WFP operational levels to understand and anticipate the direction of the business and ensure alignment of the provided solutions with changing requirements and priorities;
- Manage business expectations in servicing business needs and oversee success of solutions, seeking ongoing opportunities to support or increase the business value from those solutions;
- Communicate business objectives, requirements and process flows, to ensure common understanding and prioritization between stakeholders for their smooth implementation;
- Propose change and continuous operational improvement that supports business capabilities, by defining needs, modelling the business and recommending solutions that deliver value for business priorities;
- Communicate project updates to all stakeholders regularly;
- Perform any other duties as required.
QUALIFICATIONS & EXPERIENCE REQUIRED
Education: University degree in business management, information technology, social science/humanities or relevant field(s). Training and knowledge of business analysis methodologies would be an asset.
- Minimum 6 years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or project management or change management.
- Working knowledge of humanitarian assistance programmes and projects at field level, preferably with hands-on experience in project management, design and implementation
Technical Experience, Skills & Knowledge
Knowledge in at least one of the areas of expertise identified below and an ability to manage projects with minimal supervision.
Business Development, or Business Engagement, or Business Advisory
(Areas that focus on expanding digital assistance services internally and externally, collaborating with stakeholders on underlying thematic implications or supporting strategic direction and coherent progress)
- Experience in client-facing roles in either technology implementation projects or in the planning, design and implementation of humanitarian and development programmes.
- An understanding of the theory and application of food security, livelihood and safety net programmes with an understanding of targeting, monitoring and evaluation techniques and their application;
- Knowledge of major humanitarian, recovery and development challenges and issues with respect to digital assistance implications (e.g. identity, data protection);
- Experience in providing digital assistance technical guidance for strategic planning and review processes, project proposals, designing and implementing digital assistance projects, corporate reports and other relevant documentation. A focus on social protection strategy and policy engagements in support of national actors to position digital assistance services would be an asset;
- Ability to assess, document and communicate client-specific development opportunities in a way that facilitates buy-in and engagement by others;
- Experience in risk/fraud management, change management or service portfolio development within a technology or financial context.
IT Architecture/Product Development
- In-depth knowledge of business capability modelling, ideally including experience of modelling capabilities within a non-profit organisation;
- In depth knowledge of data architecture principles, particularly with respect to data obfuscation/anonymisation;
- In depth knowledge of solutions architecture, particularly with knowledge of payment systems, retail banking industry or mobile money transfers;
- Experience of working on a software development project, particularly in the roles of a project or delivery manager;
- Familiarity with agile software development methodologies and experience of all phases of the software development lifecycle, including requirements analysis, design, development, testing and release;
- Experience with creating software delivery project and release plans.
Cash-Based Transfers (CBT) Operations (digital assistance service/platform focus)
- Experience in implementing high quality cash transfer programming in line with generally accepted standards;
- Experience in collaborating with different humanitarian actors to design and decide on payment mechanisms and instruments, and capacity building to coordinate the delivery of assistance in humanitarian contexts;
- Experience working with different service providers, namely banks and mobile money operators in the delivery of cash and vouchers;
- Proven experience in undertaking market analysis, benchmarking, industry standard best practices etc. on different technologies in the delivery of cash and vouchers;
- Experience in working with technical sectors to develop cohesive strategies for the use of cash to achieve program objectives;
- Proven experience in adapting context specific guidelines for cash operations and providing technical support to the different stakeholders on cash transfer interventions.
Technical Service Support Desk (“SCOPE” digital assistance platform)
- In-depth knowledge of IT Service Management processes such as Incident, Problem, Change, Access and Configuration Management, according to ITIL v.3 best practices;
- Experience in business analysis troubleshooting procedures, such as diagnosing and rectifying errors;
- Knowledge of Customer Relationship Management (CRM) systems is desirable.
Competencies and Behaviours:
- Ability to operate in distributed / decentralised teams, engage with and support partners.
- Ability to perform under pressure, to multi-task, to navigate through multiple priorities and conflicting requests.
- Ability to work independently through appropriate personal initiative and regular follow-ups.
- Capacity to work in difficult and insecure environments.
- Highly-developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals.
- Collaborative hands-on team member and relationship-builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders.
- Ethics & Values.
- Client Orientation.
- Behavioural Flexibility.
Language: Fluency in oral and written English is essential. An intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is required.