Content Management Assistant, multiple positions

ReliefWeb / United Nations OCHA, Bangkok, Thailand

Skill Required:, Media and Communication
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
16th May, 2019

Job Description

Note: Applications must be submitted through at

Background Information:

ReliefWeb is a humanitarian information website, operated by the United Nations Office for the Coordination of Humanitarian Affairs (OCHA). Its mandate is to strengthen the response capacity of the humanitarian relief community through the timely dissemination of reliable information on response, preparedness and disaster prevention.

ReliefWeb is seeking multiple individual contractors experienced in humanitarian and web content information management, digital tools and customer service in order to assist in content management and coverage. Specifically, ReliefWeb is looking for a full-time home-based contractor in the New York time zone, a full-time on-site contractor in Bangkok, Thailand, and a part-time home-based contractor in one of the Americas or Europe/Africa time zones.

The full-time positions require the individual contractors to work during standard office hours in the Indochina (GMT+7) time zones for a minimum of 25 hours per week. The contractors are expected to provide service up to six days per week including Saturdays and/or Sundays, and/or major holidays, if needed.

Functional Responsibilities:

  • Under the direct supervision of the local ReliefWeb Editors and the overall guidance of the Chief Editor based in New York, the contractor is expected to provide content coverage, drawing on (a) a good understanding of web content management systems, principles of information management and familiarity with the information needs of the humanitarian community; and (b) specialised language skills, regional and/or thematic experience for improved content handling.

Specific tasks require the contractor to:

Provide content management support, including:

  • Identifying relevant content from existing and new information sources; apply approved taxonomy and editorial guidelines; ensure important content is highlighted on site and through delivery mechanisms;
  • Seeking out relevant humanitarian content from new sources, including social media networks;
  • Quality control and verification of content as required;
  • Providing regional or thematic coverage, drawing on language skills and regional experience.
  • Make recommendations on how to improve the content editorial process, and, in particular, how to adapt this in light of technological improvements;
  • Under minimum supervision, resolve cases ranging from simple to moderately complex while displaying empathy, good judgment, and common sense in addressing clients’ needs;
  • Bangkok duty station specific: Regularly communicate and collaborate with ReliefWeb partners, notably on initiatives related to the Training section at
  • Perform other duties as required.

Education/Experience/Language requirements


  • High school or Secondary School diploma is required.
  • Bachelor's degree in a relevant field is desired and may be considered with the reduced relevant years of experience.


  • At least four years of relevant experience and fair knowledge of managing websites (basic html, markdown), editing, database management, content moderation, customer service operations using digital tools or experience in a related field is required;
  • Understanding of web content management systems including the use of taxonomy and content classification is desirable;
  • Strong interest in international affairs, including emergency response, disaster management, peacebuilding and peacekeeping, conflict resolution, human rights and IHL is desirable;
  • Knowledge of the international humanitarian coordination system, including key actors in emergency response is desirable;
  • Experience working as part of a virtual team is desirable.


  • Written and spoken fluency in English is mandatory.
  • Working knowledge of another UN language (French and/or Spanish) is an asset.


  • Ability to work with minimum supervision, as well as in a team is necessary;
  • Flexibility in work days depending on the requirements by time zones and for 24/7 coverage as needed;
  • Ability to work off-site while maintaining communication with the editors through online communication tools is necessary;
  • Access to computing assets adequate for discharge of duties is required.

Note: Applications must be submitted through at


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