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Accountability to Affected Populations (AAP) is an active commitment by humanitarian actors and organizations to use power responsibly by taking account of, giving account to and being held to account by the people they seek to assist. Collective Accountability, support through systematic and coordinated community engagement ensures humanitarian action is accountable to affected people across an entire operation or country preparedness approach.
However, coordinated response-wide or country-level approaches to community engagement are relatively new and emerging in humanitarian action globally, including in the Indonesian context. Further, ensuring all AAP or coordinated community engagement initiative are well integrated into efforts on the protection from exploitation and abuse (PSEA) requires additional and careful consideration.
Several UN agencies and NGOs, as well as the Red Cross family, have experience implementing feedback mechanisms for more comprehensive engagement with disaster-affected communities in Indonesia. Those efforts, while still nascent, are built around common foundational activities that have shown to improve the quality of disaster response globally. They are:
- Provide information to affected communities about humanitarian agencies’ activities;
- Ensure humanitarian agencies’ decisions are informed by the views of affected communities;
- Enable affected communities to assess and comment on agencies’ performance through access to feedback and complaint channels.
In Indonesia the collective approach to community engagement has found a strong footing in the response to the Central Sulawesi Earthquake and Tsunami in October and November 2018, with the establishment and growth of the Community Engagement Working Group (CEWG) -- an informal mechanism supporting multi-agency collective efforts on community engagement and accountability across the Central Sulawesi response.
The approach draws on experiences of collective service approaches established and run as part of responses in the Philippines, Bangladesh and Nepal. Specifically, the approach supports government and clusters with cross-sectoral coordination and information management on engagement practices, ensuring:
- Improved strategic focus: Support to strategic and operational coordination through cross-sectoral community feedback on needs, concerns and priorities.
- Improved quality of engagement with communities: Communities are more effectively informed about how to access relief and services, ensuring that communities are less likely to feel frustration towards responder.
- Improved efficiency: Coordinating with partners through common aggregation and analysis of community feedback and having agreement on common messages mitigates gaps, duplication and inaccurate information being shared with communities.
The Lombok and Sulawesi disasters of 2018 have shaped somewhat of an enabling environment for lessons learnt in preparedness, response and recovery; and the benefits of collective, and collaborative approaches. The potential for a nationalised, predictable community engagement effort lies in establishing and leveraging the scaled benefits of a ‘community of practice’.
Role and Responsibilities
As an inter-agency resource, the Coordinator will provide technical and coordination support in preparedness (national level) as well as in response operations (local and national level) to COP members on improving cross-sectoral information sharing with communities and community feedback analysis on needs, concerns and priorities to improve humanitarian decision making.
Specific duties to achieve this include:
- Through effective coordination, bring together key stakeholders in preparedness to develop an effective and coordinated approach for accessible sharing of information with people before, during and after emergencies and ensure communities’ meaningful participation in the process.
- Ensure the voices of affected communities are accessible to policy and decision makers through development and sharing of analysis of information and advice from affected communities by working with community-based organisations, NGO platforms, government agencies and other community-level stakeholders.
- Advocate for inclusive engagement strategies across all humanitarian action including supporting humanitarian responders to prepare for and integrate the views of affected communities into programme decision making.
- Technical support to humanitarian responders to improve community engagement strategies and practices in preparedness and response. This includes matching technical expertise across COP members for shared learning and capacity building.
Expected results of the COP should be agreed on through a participatory process with stakeholders interested in participating as a COP member. However, outputs are expected of the Coordinator in guiding the COP towards its own objectives, activities and outputs which are outlined in Work Assignment Overview, below.
- Establish, convene and facilitate national level COP including meetings. The convening schedule should be developed through a participatory process with COP members, however, ‘Core Group’ members, or those typically most active in the COP could convene more frequently that the larger group. On establishment of the COP, ensure its structure augments existing coordination fora, while also reflecting linkages to long term development and Disaster Risk Reduction (DRR) networks and structures.
- Consider undertaking preliminary bilateral meetings with key partners prior to the kick off meetings to ensure common understanding of the purpose of the meeting and the future COP: Consider Cluster Lead Ministries – identifying the champion in each, BNPB - DRR Directorate, Community Development Directorate, KOMENSOS TAGANA, Scouts, PMI, HFI, HCT members, private sector including mobile operator networks and media representatives.
- For response operations, support the establishment of the operational level Community Engagement
- Working Groups (CEWGs) - if needed and necessary - to support clusters, inter-cluster coordination mechanisms and provide advice to other coordination groups as demanded.
- Written agreement on arrangements for coordination at the national (COP) level and for support to operations level CEWGs as required - working with the government and other coordination stakeholders.
- Meeting agendas, minutes; contact lists
- Summary and follow up of COP Action Points
- Meeting agendas, minutes; contact lists and summary and follow up of operational level CEWG Action Points (as relevant)
Analysis and information management
- Identify and support cooperation in the collation of relevant pre-crisis information and agree on arrangements for multi-sectoral rapid assessments on information needs, access and communication preferences in advance of response operations.
- Provide inputs on community engagement to regular humanitarian reports, advocacy and other information products.
- Support joint/coordinated community consultations using standardised tools both in preparedness and response for specific initiatives (as demanded).
- For example, both pre-crisis and response operation community perception surveys that inform decision making.
- In preparedness, provide humanitarian leadership with updates on issues of AAP - collective accountability including how Protection from Sexual Exploitation and Abuse (PSEA) is being handled and other areas related to coordinated inclusive community engagement.
- Lead the design and development of a project that will:
- In response and preparedness, provide national level humanitarian leadership with the concise community feedback analysis required to trigger decisions, adaptive programming and changes in policy and practice. Establish a new or further develop an existing online portal (application for example) for community engagement response feedback and general operations. Consider where this could sit with existing platforms or build from scratch. Or other government platforms that may already be established.
- Support preparedness planning, Who Does What, Where, When (4W) mapping and stockpiling of resources such as emergency radio facility, solar/crank radios and surge staff for example – disseminate and update regularly;
- Inputs provided to regular humanitarian reports and advocacy information products
- Updates to humanitarian leadership on AAP, PSEA and community engagement.
- Project Proposal developed for ensuring concise community feedback analysis shared with humanitarian leadership (as relevant in response). This will include both online version as well as a published offline version.
- In preparedness support COP agreement on and identify ‘local champions’ on community engagement in various agencies to help mainstream good practices on communication, accountability and community participation for future emergency response.
- Identify ways to advocate across preparedness and response phase for more systematic and well-designed two-way communication and feedback platforms with those affected and considered as at-risk or vulnerable communities. This may include leading the COP to engage on but not limited to, the following:
- Annual Scientific Meeting the Disaster Research Indonesian Association of Disaster Experts (IABI)
- World Humanitarian Day
- Community-Based Disaster Risk Management (CBDRM) Conference
- World DRR Day
- Develop good practice publications
- Issues briefs
- Infographic/ dashboard on AAP
- Collated summaries of information material
- Reports to ICCG/ HCT
- In preparedness, support members on strategies on supporting clusters with the technical information needed to design effective communication, accountability and community participation activities (including Protection from Sexual Exploitation and Abuse) before and at the height of an emergency.
- In preparedness support members to source and share existing good initiatives, best practices and research undertakings on communications, accountability and community participation.
- Support documentation of lessons learned of PSEA pilot in Central Sulawesi
- In response (if required) support members (possibly through CEWGs) with coordinated information provision and accessible feedback mechanisms ensuring that these efforts feed into collective approaches.
- Support the use of common service tools (via the CEWG for example) through which those affected by the disaster can access the information they need and provide the necessary and urgent feedback.
- Using global good practice and Indonesian context, develop a form of declaration or agreement to minimum standards on community engagement and accountability in humanitarian action.
- Ensure linkages with PSEA – working with existing networks and initiatives such as the HCT PSEA Network, and the Palu PSEA Network for example.
- Support capacity building and opportunities for further training for members of COP, through developing a project proposal to deliver on training content and support delivery, including PSEA
- Develop as needed and share existing or new guidance on good practice on effective communication, accountability and community participation activities.
- Provide training on effective communication, accountability and community participation activities
To qualify as an advocate for every child you will have:
- Bachelor’s degree in Economics, Social Sciences, Human Rights, or other related fields
- Minimum 4 years of experience in related field
- Experience in emergency programme implementation
- Experience with either the UN, Government and/or NGO
- Experience in multi-stakeholder co-ordination and facilitation
- Fluency in English and Bahasa Indonesia (verbal and written).
For every Child, you demonstrate:
UNICEF’s core values of Commitment, Diversity and Integrity and core competencies in Communication, Working with People and Drive for Results.