Coordinator, Knowledge Centre and Think Tank Programme

Universal Postal Union

Bern, Switzerland

With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.
Main duties:

Under the direction and responsibility of the Director, DPRM, lead, coordinate and supervise all strategic and programme level operational activities in the areas of/or in relation to:

  • - the design, formulation and development of the UPU's strategy for the next cycle and the implementation, evaluation and monitoring of the UPU's strategy for the current cycle;
  • - design and implementation of the proposed UPU Innovation Lab and its work programme;
  • - economic research, information management and big data analytics to support the work of the UPU and the deliverables of the programme in particular;
  • - the production and further development of the programme's products and services such as the UPU's flagship index and associated report, the Integrated Index for Postal Development (2IPD);
  • - the development of new products and services such as publications and analytical tools related to the programme's activities;
  • the maintenance and development of collaboration activities with other international organizations, academia and wider postal sector players; and
  • the delivery of data and research driven technical assistance/consulting projects to UPU member countries.

Strategy development, implementation and monitoring.

  • Lead and coordinate the development, implementation, monitoring and evaluation of the UPU's strategy and its allocated strategic planning process including through: (a) policy advice, recommendations and proposals for the relevant bodies of the UPU and the Executive Management of the International Bureau; and (b) internal and external stakeholder engagement and consultation processes as required.
  • Related to the programme's activities and deliverables, supervise and ensure: (a) the conduct of economic and statistical research, the publication of studies, reports and other advisory and/or analytical materials and the dissemination of such outputs through relevant channels in support of the UPU's work and the organization's role as a knowledge centre;  the organization of forums such as conferences and workshops related to matters falling within the purview of the programme; and (c) the development and deployment of best in market analytical and research tools.
  • In coordination with the Programme Manager, Institutional Strategy, lead, manage and develop relations with UPU external stakeholders and partners in the fields of strategy, economic research and data analytics with a view to securing outputs of value to the UPU.
  • Working with other DPRM programmes as well as other International Bureau directorates, coordinate technical assistance/consulting projects to UPU member countries in matters falling under the purview and substantive expertise of the programme.
  • Represent the UPU at relevant forum meetings including conferences and events.
  • Lead the secretariat support (including as Secretary) for the committee work undertaken by the two Councils (POC and CA) on activities linked to strategic planning within the UPU.
  • Provide overall supervision of the activities of the Institutional Strategy team.

Innovation Lab

  • Lead and coordinate the conceptualisation, design and implementation of the UPU's Innovation Lab.
  • In coordination with the Programme Manager, Innovation Lab define the work programme and deliverables of the Lab and ensure their implementation in line with the Abidjan Postal Strategy and identified priorities.
  • Ensure that the Innovation Lab has a track record of success of bringing value through innovative approaches to strategic, regulatory and operational issues faced by UPU member countries.
  • Identify, develop, and lead public and private partnerships that will serve the goal of the Lab.
  • Provide overall supervision of the activities of the Innovation Lab.

Programme management

  • Ensure delivery of all objectives of the programme on time and on budget.
  • Supervise and manage all administrative duties linked to the activities of the programme.
  • Lead and manage programme staff including setting objectives and assessing performance.

Qualification And Skills Required


  • Advanced university degree (Master's degree or equivalent) in economics, business administration, or any such related field, or first university degree (Bachelor's degree or equivalent).


  • With an advanced university degree at least 10 years, with a first level university degree at least 12 years, of international experience in management consulting and/or strategic planning as well as business development in a relevant service industry.

Technical knowledge:

  • Solid knowledge and proven experience in strategy development and implementation, strategic planning processes and project management and evaluation methodologies.
  • Solid knowledge of and proven experience with designing and implementing economic and policy research and bringing to market outputs of such research.
  • Solid knowledge and proven experience in securing, building and maintaining value adding stakeholder partnerships.
  • Good knowledge and understanding of macroeconomic and geopolitical trends affecting the postal sector and/or related fields as well as international organizations.
  • Capacity to develop and implement standardized strategic planning tools to foster consistency over time and across the organisation's projects.

Skills and abilities / competencies:

  • Excellent and proven leadership and strategic skills.
  • Results oriented, on time and on budget.
  • Ability to manage multi-stakeholder projects in a multicultural context.
  • Ability to educate, communicate and advocate on the UPU's objectives and activities in the areas covered by the position.
  • Good interpersonal and presentation skills; strong ability to develop arguments; excellent communication skills with strong representational abilities.
  • Negotiation skills.
  • High sense of professional integrity and political sensitivity.

Language skills:

  • Proficiency in English or French. Working knowledge of the other language would be an asset.