CRM Analyst (0128)

Oxfam GB, OXFORD (OXFAM HOUSE), United Kingdom

Skill Required:, Media and Communication
Closing Date for Applications: 
27th August, 2019

Job Description

Oxfam is a global movement of people working together to end the injustice of poverty.

The Role

We are looking for a CRM Analyst to join our Data and CRM Team to champion the business use and application of Oxfam GB’s recently implemented Salesforce solution. Working with a broad range of internal teams, you will be responsible for gathering and interpreting requirements relating to our CRM ecosystem, and for delivering improvements and initiatives that deliver real business value and enable Oxfam GB’s Supporter-centric vision.
This is a fixed-term position for a period of 2 years.

What we are looking for

As a CRM analyst, you will have demonstrated ability to understand and articulate complex requirements along with creative and analytical thinking with strong problem-solving skills. You will also have ability to design and implement new processes and facilitate user adoption as well as ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.

You will have exceptional verbal and written communication skills with strong data management abilities

We offer

This role will give you an opportunity to make a difference in enhancing the Oxfam supporter experience, to act as key contributor to the development of our Salesforce and related solutions, and to work with a group of passionate people that are specialists in their respective fields. We offer a comprehensive training and development programme, fair pay and competitive benefits package

Our values and commitment to safeguarding

  • Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
  • The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks.
  • We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

How to apply

As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.

About us

Oxfam is a global movement of people working together to end the injustice of poverty. That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

Oxfam GB is a member of international confederation of 19 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

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