Customer Service Level 1 Representative

Food for the Hungry, Phoenix, United States

Skill Required:, HR and Admin
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
1st July, 2019


Job Description

Customer Service Level 1 Representative

The Customer Service Level 1 Representative serves as the primary vehicle of customer service to donors via telephone and email. This responsibility includes incoming phone calls and emails, as well as outbound phone calls in fulfillment of the sponsor engagement strategies.

Responsibilities

  • Represent Food for the Hungry to sponsors and donors who contact the office by phone and email (70% of time).
  • Represent FH in the Customer Service outbound call strategies (30% of time).

A resume and an application are required to apply for this position. This position will close to applications on July 1, 2019. For a complete version of the job description, qualifications, and to apply, access our Career page: https://www.fh.org/about/careers/

FH benefits include (for USA):

  • Health insurance, 100% company paid for employees
  • Paid holidays, vacation, & sick leave
  • 401k retirement plan with a discretionary match up to 4%
  • Public transportation subsidy for non-virtual employees
  • Professional development and continuing education opportunities

Values, Vision, and Purpose

At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision, and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty.


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