Database Management Associate

United Nations Children's Fund

Putrajaya, Malaysia

Experience: 5 to 10 Years

Skill Required: IT and ICT

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

Together with the Malaysian government and others who are truly passionate about child rights, UNICEF works in Malaysia to ensure every child has the opportunity to grow healthy and happy; live safely; and achieve their full potential.

With the Convention on the Rights of the Child, the Sustainable Development Goals, and the 11th Malaysia plan as our guides, we endeavor to change minds, change policies, and in turn change the lives of all children in Malaysia.

Organizational Context And Purpose For The Job

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Job Organizational Context

The PFP fundraising team within the Malaysia Country Office for UNICEF is expanding to develop new income streams and is managing a fast-growing donor base with an expanding number of donor recruitment channels.  Within this context the Donor Management team, Under the supervision of the Fundraising Specialist (Donor Management), plays a vital role in helping to retain donors through excellent donor management, timely reporting, data analysis and efficient and effective customer service.

Purpose For The Job

To maintain fundraising database/s, make changes to existing applications, manage UNICEF’s data and plan, design and develop new database applications.

Key Functions/accountabilities

Improve effectiveness of database tools and services.

  • Develop, test, modify and implement improvements to donor database software, tools, and its services.
  • Assist in design and development of overall database and integration with other software packages.
  • Liaise with programmers, “super-users” in other UNICEF offices and technical support teams.
  • Troubleshoot all database issues.

Ensures integrity of data and database at all times.

  • Monitor accuracy of data input from various sources before uploading to database.
  • Ensure all data is secured at all times, within legal data protection requirements.
  • Manage import and export of donor data with outsource data or processing suppliers such as letter shop providers, telemarketing agencies, etc.
  • Monitor and maintain database access.
  • Manage users’ security access.
  • Query and manage donor data via SQL for analysis.
  • Create reports or dashboard based on stakeholder needs via refreshable dashboard using data visualization tools

Monitor database performance

  • Keep database up-to-date.
  • Develop and implement database back-up and disaster recovery plans.

Support with Donation Processing and Customer Service when required.

  • Providing full support to database and data management will maintain the efficiency of UNICEF’s donor management, enable increasing donor retention and ultimately ensure UNICEF raises higher income.  Detailed and accurate reporting will also improve UNICEF/s decision making in regard to fundraising activities.

To qualify as an advocate for every child you will have…


  • Minimum completion of secondary education.
  • Professional and/or university courses related to computer science, information technology or related field of work are highly desirable.
  • Certification in database management would be an added advantage.


  • 6 years of relevant working experience in the related field.
  • 2 years of experience in SQL and proven skills in using data visualization tools (e.g.: Tableu, Power BI, etc) is an added advantage
  • Knowledge of computer programming will be an asset
  • Experienced in business analytics or business intelligence in a high transaction-volume business.

Language Requirements:

  • Fluency in English and the local language at the duty station is required.