Deputy Director of Operations

International Rescue Committee, Cameroon

Skill Required:, Project/ Programme Management
Preferred Experience: 
3 to 10 Years
Closing Date for Applications: 
13th August, 2018

Job Description


The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been present in Cameroon since January 2016 when the organization launched an assessment in response to increasing concerns for people affected by violence linked to Boko Haram.  In March 2016, IRC opened its first field office in Maroua followed in February 2017 by a second field office in Kousseri, all in the Far North region, delivering lifesaving programming to increase access to water and improving hygiene practices in vulnerable displaced and host communities, cash programming to enable poor families to meet basic needs and improve food security, and protection programming, including meeting specific needs of women and girls.  The program is funded through European and American donors.


The Deputy Director of Operations (DDO) is a member of the senior management team (SMT). She/he is responsible for leading and managing the operations teams in the Country Program ensuring they are fit-for-purpose and respond to the needs of IRC’s programs. The DDO is expected to contribute to high levels of teamwork and inter-departmental and cross-sectoral collaboration.  Through her/his leadership, operations teams will be supportive of program delivery, results driven and guided by data analysis, problem identification and problem solving.

The DDO reports to the Country Director and supervises the Supply Chain Coordinator, Human Resources Manager, the Information Technology Officer and the Security Liaison Officer. She/He is the head of the Maroua office. The DDO serves as a focal point with HQ operations staff, Regional Human Resources Director, Regional Supply Chain Director, Regional IT Director and Regional Safety and Security Advisor.

The position is based in Maroua with frequent travel to all IRC field locations.


Ethics and Integrity

Adhere to and act in accordance with the IRC Way (code of conduct) and other Global HR Policies and Procedures, and communicate through word and example a high standard of compliance with all applicable policies and regulations.

Management and Strategy

  • Actively contribute to and participate in management and leadership platforms such as the country leadership team, the senior management team and the country management team.
  • Be a champion for the implementation of the Cameroon Strategic Action Plan and ensure quality and meaningful participation of operations teams in strategy related activities.
  • Actively promote gender equality within the Operations team and in IRC Cameroon policy and practice.
  • Oversee and coordinate the functioning of the Maroua office.
  • Anticipate, analyze and alert the CD regarding all risks related to operational activities including programmatic, security and financial aspects.


  • Ensure the highest possible standard of security management through participatory threat and risk analysis and the development and implementation of standard operating procedures.
  • Promote widespread and cross-departmental understanding and ownership of security management.
  • Oversee ongoing contextual and risk analysis ensuring all necessary teams have access to relevant security information.
  • Ensure timely and quality reporting of incidents including lessons learned and corrective measures implemented.
  • Make and maintain contact with security focal points, internally and externally, at the national and local level to ensure steady exchange of updates around security in country.

Human Resources and Administration

  • Provide leadership to the human resources and administration team and ensure the application of best practices and adherence to national, NGO and other relevant compliance regulations.
  • Ensure proper functioning of the HR department and necessary support to all sectors and teams.
  • Oversee the development/review of HR policies, guidelines and processes, and ensure they are fully disseminated and understood by all staff.
  • Ensure recruitment, staff planning, training needs assessments and plans are carried out to meet the needs of all departments.
  • Oversee the administration functions especially as they relate to rental agreements, visas and in-country registration.
  • Ensure that the IRC complies with all aspects of Cameroonian law (employment, tax, contract etc.).
  • Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

Supply Chain

  • Lead an efficient and responsive supply chain system that meets the needs of program teams, ensuring supply chain staff work effectively with other departments to improve planning such as procurement and distribution planning and a rational resource utilization
  • Ensure supply chain processes are fully compliant with IRC policies and donor regulations.
  • Undertake periodic national system reviews of procurement, asset, warehouse/inventory, suppliers and vendor contracts and communication systems to identify areas for improvement and compliance with IRC global systems.
  • Review key/routine reports, (Supply Chain Monthly Reports, BvA tool, Procurement and Distribution plans, Closed grant and expired inventories) and provide feedback and recommendations to mitigate any potential risk.
  • Review departmental key performance indicators and take appropriate action support in achieving the set objectives.

Information Communications Technology

  • Champion and provide leadership for the smooth roll out and utilization of IT core systems (ERP, BVA, and Information sharing and collaboration tools) and ensure that all requirements are met and resources are committed.
  • Based on comprehensive needs assessments ensure that all digital data and information needs of operations and program teams are catered for, including the provisioning of hardware and software by following the IRC IT lifecycle.
  • Uphold and promote IT Standards and policies regarding security, equipment, Internet bandwidth and network infrastructure and ensure that the Country Program complies.
  • Ensure staff receive adequate IT support and capacity building.
  • Ensure robust connectivity and communication channels both between field teams and offices and between offices.
  • Receive and Review IT ticketing system reports (Service Now) regarding support requests from staff members and work with the IT department to address recurring issues proactively.

Fleet Management

  • Ensure the adequate provision of reliable and safe transport for all departments and particularly programs to allow the effective and efficient delivery of programs in sometimes remote locations with varied terrain.
  • Lead assessments of fleet capacity and ensure proper fleet management including servicing, driver training etc.

Finance and Compliance

  • In close collaboration with the Finance Controller and the Deputy Director for Programs (DDP), ensure operating costs are included in operating budgets and funding proposals and that programmatic growth or scale downs are factored into operations planning.
  • Ensure that all support systems and operations teams are operating in accordance with IRC and donor compliance regulations and have necessary risk mitigation strategies in place.


  • Represent IRC Cameroon operations in meetings as required, including government meetings, donor and other partners.
  • Actively develop and maintain effective working relationships with key stakeholders at field level, including donors, government actors, UN agencies, international and local NGOs, and other relevant humanitarian actors.
  • Establish a good rapport with local and national level administrative, labor, customs, immigration, security and other officials to ensure that IRC projects conform to local laws and customs and security constraints.


  • Masters degree required (management-related or general operations preferred);
  • Minimum of 5 years’ experience managing operations and/or projects in fragile and insecure locations, preferably in Africa;
  • Demonstrated ability to manage field staff and remote field offices;
  • Experience in logistics, HR/Admin, and security management
  • Experience having managed operations (including security)  in conflict-impacted setting
  • Excellent cross-cultural communication skills
  • Excellent staff capacity building and training skills
  • Strong problem-solving, analytical and decision-making skills;
  • Strong computer skills;
  • Flexibility, ability to work independently and meet deadlines
  • Fluency or at minimum a high level of French is essential; English is highly desirable


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