Director of Programs

Mercy Corps, Indonesia

Skill Required:, Project/ Programme Management
Preferred Experience: 
5 years
Closing Date for Applications: 
29th June, 2018

Job Description

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps began operations in Indonesia in 1999, and since then has implemented projects in the sectors of Resilience, Disaster Risk Reduction and Management, Agriculture, Entrepreneurship, Access to Financial Services, WASH and more recently Energy. In 2012, Mercy Corps formed Yayasan Mercy Corps Indonesia (YMCI) a locally registered foundation that now carries out all program implementation in Indonesia. YMCI has built an impressive reputation as a leader among peer development agencies and is actively building networks of collaboration and influence among key government, privates sector and civil society actors in Indonesia.

General Position Summary

Indonesia is a growing middle-income country facing a complex set of natural hazards, escalating impacts from changing climate patterns, and emerging challenges from extreme income and opportunity inequality. The development sector in Indonesia is rapidly diversifying to include both traditional actors – bilateral and multilateral agencies working with INGOs – as well as newer funders and development actors such as local NGOs, social enterprises, and impact investors.  As a leading local actor, Mercy Corps is well positioned to forge new development partnerships and approaches in Indonesia that can be leveraged for greater impact throughout the global organization.  While these trends represent important opportunities, they also pose critical challenges in resource and organizational development. The successful Director of Programs will work closely with YMCI’s executive team to build a “state of the art” program design and management practice throughout the agency that is purpose built to meet the new opportunities and challenges in the country and regional contexts.  The DOP will play a leadership role in proposal development, PaQ and MEL systems design, coordinating with the larger MC network, and ensuring that YMCI’s program teams are able to deliver the strongest program impact.

Essential Job Responsibilities


  • Work with the Executive Director, Senior Management, and other team members to formulate and revise country program strategies and priorities, and to communicate this strategy to constituencies.
  • Support the Executive Director in country level strategic planning and the development, planning, implementation, monitoring, evaluation and administration of all programs in line with the country strategy. Ensure that teams are equipped to document and communicate evidence-based results and that program and strategic plans adequately reflect an evidence-based, iterative strategic path.
  • Support country-level budgeting and financial management by working with the Executive Director and Finance Director to support the dissemination of program budgeting/financial management skills and systems throughout the program management team; and ensuring that programs are delivered on time and on budget.
  • Serve as a member of the Senior Management team and support agency-level initiatives.
  • Contribute to the creation of a resource development strategy, identify funding opportunities and collaborate on prioritizing, developing and as needed writing concept papers, proposals, and other funding opportunities for new projects/ programs.


  • Lead the program management team and ensure effective program planning that establishes clear and achievable program designs that integrate innovation where appropriate and fully comply with donor regulations, PM@MC and Gender Minimum standards.
  • Supervise Portfolio Directors and Project Managers, ensuring that projects follow sound management processes; have high performing teams; focus on detail, quality, and results; have strong monitoring & evaluation frameworks; employ appropriate management and information technology and effective engage stakeholders through participatory management approaches.
  • Facilitate effective partnership strategies, and maintain strategic working relationships with partners.
  • Maintain program related knowledge management systems that capture top line program information, budget tracking, and beneficiary and stakeholder data.
  • Facilitate engagement with the Mercy Corps TSU and other technical resources and support program teams to cultivate and engage local technical experts in program design, management and impact measurement. Ensure that program teams access available training resources, and organize skill building and experience sharing events or inputs as needed. Strive to create a program environment in which teams are striving to improve outcomes by consistently working to improve our approaches, methods and delivery mechanisms.
  • Ensure that key cross-cutting themes, such as community participation, partner capacity building, good M&E, coordination, consultation with government, public/ private/ civic sector partnerships, inclusion of women, and inclusion of disadvantaged groups are emphasized and integrated into all projects/ programs.
  • Coordinate the use of standardized tools and practices, where appropriate, across programs.
  • Carry out systematized monitoring visits and provide structured feedback in a way that can improve progress and impact.
  • Working with the MEL team to ensure that all programs produce professional quality reports and communications materials, that publishable results are disseminated, and that YMCI is a ‘thought leader’ in its technical areas, and that monitoring and evaluation results are used to improve implementation.


  • Supervise and monitor the performance of Portfolio Directors and Project Managers, and support the creation of high performing program teams.
  • Work with operations team members, the Executive Director, the HR Manager and the Finance Director to ensure adequate operational support is in place for program success, while at the same time maintaining efficient and cost effective support systems.
  • Participate in the recruitment, selection, orientation and training of key project/ program staff, and other staff as requested by the Executive Director.
  • Help to facilitate team coordination and capacity building opportunities and events as required.


  • Identify, build and manage collaborative partnerships with partners, sub-grantees, donors, government and other stakeholders.
  • Communicate effectively to ensure overall project targets and donor obligations are met


  • Ensure compliance with security procedures and policies as determined by country.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.


  • As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.


  • Mercy Corps team members are expected to support all efforts toward accountability, specifically
  • to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Portfolio Directors, Project Managers and National MEL Coordinator, Temporarily supervise consultants deployed to the country program to provide technical or project design support.


Reports Directly To: Executive Director

Supervises: Project/ Program Managers, National MEL Coordinator and others as assigned

Works Directly With: Finance Director, Compliance Manager, Partner Agencies, and technical support at regional and global levels

Knowledge and Experience

  • MA/S or equivalent in international development, economics, agriculture, disaster management, political or social science, management or other relevant field.
  • At least five (5) years of field experience in project/ program management positions is preferred.
  • Prior experience in Indonesia is a plus, but not a requirement.
  • Demonstrated technical understanding of at least some of the following sectors: resilience, entrepreneurship, agriculture, access to finance, energy and disaster management.
  • Demonstrated understanding of sound project management practices and protocols.
  • Excellent program conceptualization and development capacities, including the ability to convey these ideas convincingly in writing.
  • A high level of personal efficiency, and the ability to balance multiple urgent or important tasks without undue stress.
  • Demonstrable success leading proposal development for institutional donors.
  • Strong written/verbal communication, presentation and representation skills.
  • The ability to clearly communicate a vision of success and help people to “operationalize” this vision and reach for improved results.
  • Proven inter-personal and inter-cultural skills.
  • Ability to maintain a consistent field orientation and performance orientation.


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