Dynamics 365 Application specialist

Danish Refugee Council, Copenhagen, Denmark

Skill Required:, IT and ICT
Preferred Experience: 
3 Years
Closing Date for Applications: 
29th April, 2019

Job Description

Would you like to join us on our digitalization journey, and do you want to help us excel in operating a new ERP system based on Dynamics 365? Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Dynamics 365 application specialist to join the IT department.

Who are we?

DRC has recently implemented a new cloud-based ERP system based on Microsoft Dynamics 365 for Finance and Operations. It covers Finance, Grants from Institutional donors, Supply Chain and HR. The new ERP system was launched in January 2019 in approximately 40 countries and has more than 4,000 primary users.

DRC has built a new Dynamics Competency Centre in IT that is responsible for supporting the business in their use of the system and further facilitate development of business functionality. In addition to the business specialists in the Competency Center, DRC IT is looking for a skilled Application specialist to manage and operate the technical aspects of DRC Dynamics.

About the job

Your main duties and responsibilities will be:

  • Dynamics 365 Application lifecycle management
  • 3rd level support
  • Investigate problems and identify root cause
  • Translate business requirements into technical designs
  • Maintain, develop and improve functionality in Dynamics 365
  • Manage quality of the developments such as reviewing team coding and vendor coding
  • Make recommendations to functional consultants to respond effectively to client requirements
  • Carry out unit tests and assist with acceptance and integration tests

About you:

To be successful in this role we expect you to be open minded and comfortable with working in a multi-cultural environment with stakeholders across the world. You must be driven by a desire to continuously explore potential and implement improvements in your area of expertise for the benefit of our organisation.

All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.

Moreover, we also expect the following:


  • Bachelor's degree in Information Science, Information Technology, Computer Science Engineering or Mathematics or equivalent work experience
  • 3+ years of experience working with enterprise customers on ERP solutions, application development and deployment
  • A solid understanding of the cross functional business processes of an ERP system
  • A strong analytical mind, eye for detail and problem-solving skills
  • Excellent communication skills, both written and verbal, in English
  • Strong technical knowledge of Object-Oriented programming languages such as X++ and C#
  • Excellent understanding of the software development cycle
  • Good understanding of cloud computing technologies
  • Self-motivated and enthusiastic


  • Strong knowledge of Microsoft Dynamics 365
  • Experienced user of ServiceNow
  • Work experience from an international NGO
  • Danish and French language skills


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