ERP Change and Deployment Coordinator

UNOPS, New York, United States

Skill Required:, HR and AdminProject Management
Preferred Experience: 
7 to 10 Year
Closing Date for Applications: 
28th February, 2020

Job Description

Background Information - Job-specific

The United Nations Department of Operational Support, Office of Supply Chain Management, Logistics Division (UN DOS/OSCM/LD) is responsible for implementing Supply Chain Management in support of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

The United Nations Department of Operational Support provides dedicated support to international peace operations, including to UN peacekeeping, special political and other field missions. Through its four divisions, it supports the requirements of the Departments of Peacekeeping Operations and Operational Support (DPO/DOS) missions as well as Special Political Missions (SPMs).

LD plays an integral role in the global operations of the field missions. It is one of the fundamental infrastructure components that support the substantive work and the delivery of peacekeeping and special political missions’ mandates. Efficient and reliable logistics support is a core strategic, operational and tactical pillar of field missions and the United Nations at large. Therefore, ensuring that a robust and fault-tolerant supply chain infrastructure is in place to sustain operations is a necessary and permanent consideration.

The division is currently implementing an ‘end-to-end’ integrated supply chain management with a view to achieving DOS vision of a well-managed and agile supply chain to support United Nations field missions with effectiveness and efficiency. The overall supply chain management process starts and ends with clients-development and management of consolidated demand/requirements of all clients and fulfillment of client’s requirements through strategic sourcing and delivery. The process is enabled by a robust performance management framework and supported by solution such as Umoja.

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates.

Umoja, which means "unity" in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peacekeeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff.

In February 2015, LD (previously LSD) was designated as Umoja process owner for logistics. As logistics process owner, LD led Phase 1 of the supply chain management deployment of Umoja Extension 2, also known as the Galileo Decommissioning Project that successfully completed the deployment of Umoja supply chain solution to peacekeeping and special political missions in September 2017, replacing the Galileo system. The project was implemented through a dedicated project team within LD. Since January 2017, that project team was merged with DOS IPSAS-Umoja team along with responsibility for coordinating an expanded portfolio of Umoja deployments. Known as the DOS Umoja Coordination Office, the team is responsible for deploying multiple project streams to peacekeeping and special political missions, including: UE2–Supply Chain Management (UE2-SCM) stream that include: demand planning, supply network planning, transport management, track and trace and material master transformation; the Strategic Planning and Performance Management stream (covering budget formulation and relationships with donors and implementing partners; conference and events management, force management and planning

UNOPS has been requested to assist in the implementation of this activity for DOS/OSCM/LD Umoja Coordination Service.

Functional Responsibilities

Under the direct supervision of the Head of Programme, the ERP Change and Deployment Coordinator will perform the following duties:

  • Leads the deployment and implementation of ERP project(s) to deliver the services as per the KPI defined in the financial agreement.
  • Establishes and maintains a strong working relationship with all stakeholders, ensuring adequate levels and timeliness of communications are maintained.
  • Work closely with project managers and senior suppliers to establish change management plans, deployment goals and implementation strategies.
  • Perform business analysis and needs assessment to evaluate requirements and readiness for change and deployment of solutions.
  • Work with senior stakeholders to establish expectations and develop implementation plans for solution roll out.
  • Develop various Matrix, KPIs and Business Intelligence reports to adequately measure success of implementation and deployment of the solutions and projects.
  • Develops and maintains plans, schedules, and budgets for deployment roll outs. Identify appropriate human and technical resources to complete the deployments, assure that deviations from planned schedule are addressed and communicated, develop timely status reports, monitor risk factors, escalate issues, and develop mitigating measures.
  • Works directly with the stakeholders to translate project requirements into an Implementation Project Plan, which specifies the goals, strategies, activities, schedules, and allotment of resources for each phase of the project. Ensure that activities are in line with LD principles.
  • Conducts and organize deployment and change management workshops, meetings and produces associated documentations and collateral.
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

Education/Experience/Language requirements


  • Advanced University Degree (Masters or equivalent) in Management, Business Administration, Information Management, Social Science, Information Systems and/or Information Technology, Mathematics, Physics, Engineering, Computer Science or related field.
  • A first level university degree and extensive relevant experience maybe accepted in lieu of advanced degree


  • A minimum of 7 years of professional experience in change management, enterprise system deployment, information technology, project management, and/or business analysis is required.
  • Operational experience managing change due to a large scale Technology/IT deployments and/or projects in multiparty setting is required.
  • Operational experience working with global teams across multiple time-zones and regions is required.
  • Knowledge of an ERP systems and their use in a large scale enterprise is required.
  • Experience in data analytics and managing teams of interdisciplinary experts is desirable.
  • Knowledge of the Capability Maturity Model Integration (CMMI) is desirable.
  • General knowledge of Supply Chain Management, HR Management, Finance and Asset accounting, Material Master Data systems, Service Level Agreements, Release and Change Management processes and Quality models is desirable.


  • Full working knowledge of English is required
  • Knowledge of a second UN or regional working language is an asset.


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