ERP Functional Specialist

Danish Refugee Council , Copenhagen, Denmark

Skill Required:, IT and ICT
Preferred Experience: 
2 years of relevant work experience
Closing Date for Applications: 
30th June, 2019

Job Description

Can you bridge business needs and system capabilities and at the same time be service-minded? Do you have solid experience with ERP systems and a for passion for both support and development? And do you want to work in a leading international humanitarian organization committed to the protection of forcefully displaced world-wide? Then you might be our new ERP Functional Specialist in our Competency Center in Copenhagen.

Who are we?

DRC has recently implemented a new cloud-based ERP system, that we call DRC Dynamics. It covers Finance, Grants from Institutional donors, Supply Chain, HR and CRM. The new DRC Dynamics ERP is based on Microsoft Dynamics 365 for Finance and Operations and was launched in January 2019 in approximately 35 countries. We have more than 4,000 primary users of the system.

DRC is now building up the Dynamics Competency Center that will be responsible for the future maintenance and development of the system, and as a part of this we are looking for a ERP Functional Specialist to be part of the new Competency Center.

About the job:

The ERP Functional Specialist will be working closely with cross functional team members, stakeholders and super users to understand business and functional requirements and implement technical components, system configuration, and solutions in line with the capabilities of Dynamics 365 for Finance and Operations.

The main duties and responsibilities will be:

  • Work as 2nd line of cross functional support. 1st line of support will be managed by local super users.
  • System development and configuration, mainly in Finance and HR modules.
  • Definition of functional requirements to enhance the existing functionalities and future improvements.
  • Development and maintenance of Finance and HR training material.
  • Work across other areas of the business to support cross-training as required.

The Competency Center will be led by a manager that will refer to the DRC’s Global Head of IT, who is the Dynamics system owner.

About you:

To be successful in this role we expect you to be customer focused and comfortable with a mix of support and development. It is important that you also are comfortable with trainings and being in daily contact with a broad range of stakeholders.
All employees should master DRC's core competencies: Communicating, Taking the lead, Collaborating, Striving for excellence and Demonstrating integrity.
Moreover, we also expect the following:


  • Bachelor's degree in Information Science, Information Technology, Computer Science Engineering or MBA or equivalent work experience
  • Broad understanding of Dynamics 365 for Finance and Operations. 
  • Strong business knowledge of Finance and/or HR in Dynamics 365 for Finance and Operations. 
  • 2+ years of experience with ERP systems, either from an operational organization or from implementation projects. 
  • Hands-on experience of ERP configuring. 
  • Strong analytical and problem-solving abilities. You are a results-oriented individual who can prioritize and execute activities in a high-pressure environment.
  • Passion for continuous learning, critical thinking and good judgement.
  • Training experience
  • Fluent in English – written and oral


  • Work experience from an international NGO
  • French and Danish language skills


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