The World Bank Group office in Ouagadougou, Burkina Faso, is located in a stand-alone building comprised of (3) floors and has the capacity to accommodate approx. 65 staff. It was constructed and occupied by WBG staff in 2023.
Besides the Burkina Faso country office, the GCSIF Facilities Manager based in Ouagadougou will be required to manage and/or provide regional oversight to other WBG locations, primarily across West Africa; namely Mali, Chad, and Niger.
Duties and Responsibilities:
Manage both in house and outsourced technical, maintenance and cleaning contracted vendors, which will provide and coordinate all facilities requirements of the building, including housekeeping, landscape maintenance, Bank-owned equipment repair, as well as power, water, and waste management.
Ensure all Bank-owned building infrastructure equipment is maintained per the recommended Planned Preventative Maintenance (PPM) schedules detailed in GCSIR’s International Facilities Manual, and in accordance with manufacturers’ recommendations for all Bank-owned and installed equipment. This includes, for example, UPSs, HVAC systems, elevators, generators, electrical, voltage stabilizers, plumbing, fire detection/alarm/suppression systems, and security and access control equipment.
Report all readings and other data monthly on a shared drive for oversight and recommendations by the GCSIF Senior Program Manager, and for inclusion in the Annual Facilities Management Report.
Develop technical and statement of work specifications for contracted building and equipment maintenance services and participate in the evaluation and selection of bidders, e.g. responding to bidder’s questions on Requests for information, Requests for Proposal, or other contract bidding processes as needed.
Work closely with the GCSIF Senior Program Manager and with the local Resource Management Officer to formulate reporting procedures for monthly expenses. Provide monthly building management budgets and expense reports to the GCSIF Senior Program Manager. As required, attend and report at office management meetings.
Schedule and oversee contracted vendors in the coordination of multiple engineering operations, inspections, preventative maintenance, and fire/life safety programs. Inform and ensure security coverage in the compound and building areas scheduled for weekend work. Check on weekend work as needed.
Review all contractor invoices and recommend for payment by the Resource Management Officer.
Develop annual building management cost estimates with the GCSIF Senior Program Manager, for submission to the local Resource Management Officer for inclusion in the annual budget preparation.
Oversee the Helpdesk function for reporting and tracking facilities-related user needs and resolution of reported problems.
Coordinate required building management purchases under $50,000 with the local Resource Management Officer using Corporate Procurement guidelines.
Develop and coordinate procurement of equipment and services contracts valued at above $50,000 with the GCSIF Senior Program Manager and designated Corporate Procurement Officer
Coordinate and closely collaborate with GCSIF Senior Program Manager and Corporate Procurement to ensure compliance with the Bank’s procurement standards for larger facilities purchases and contracts.
Manage an asset program for furniture, fixtures, and equipment; conduct the annual physical inventory, and provide updated information to the local Resource Management Officer for entry into the asset management database. Initiate annual asset disposal related to facilities’ out-of-order or junk items in coordination with the local management team.
Ensure that established procedures for all fire, life safety, and, security programs are followed for periodic inspections and staff emergency drills. Plan and conduct the emergency drills, in collaboration with the Country Security Specialist.
Maintain a current portfolio of companies to be solicited for various Facilities Management procurement needs.
Oversee and coordinate an effective environmental program to minimize waste generation and user impact on the environment; implement effective energy and water management programs to reduce the building’s environmental footprint.
Provide Architectural, Engineering, and/or design expertise as needed to review and approve minor interior configuration designs to ensure alignment with building systems and equipment, finishing standards, and compliance with fire, fire, and life safety codes, and to support contracted vendors in the management of Engineering operations, preventive maintenance and fire, life and safety programs.
Coordinate and manage internal moves in coordination with local IT staff.
Selection Criteria:
A relevant Degree, preferably MA/MS or M. Eng. (Architectural, Mechanical or Electrical Engineering, Facilities Management) and 5 years of relevant experience or equivalent combination.
Thorough knowledge of building infrastructure and engineering systems, building codes, and other laws and regulations pertaining to building operations and maintenance.
Practical experience in managing building systems, with the ability to inspect and, if necessary, train relevant staff for proper operation upkeep and general maintenance of installations.
Demonstrated ability to prepare logistical plans, prepare technical statements of work, and specifications for services.
Knowledge of sustainability principles in facilities management.
Ability to handle facilities-related budget planning and management, including monitoring cost accounting and chargebacks and identifying unplanned activities or deviations from schedule or budget.
Understanding of the basic concepts of project management, as they relate to the execution of tasks within a project.
Ability to maintain systematic documentation of contract administration, operations, and cost records to facilitate periodic contract audits by World Bank internal auditors.
Knowledge and experience with MS Office and AutoCAD (or equivalent) essential; knowledge of MS Project, or equivalent project tracking software desirable.
Demonstrated ability to effectively and efficiently manage multiple and/or complex operational issues under minimum supervision.
Excellent verbal and written communication skills in English and French are essential.
Demonstrated leadership and supervisory skills to effectively manage outsourced building facilities staff and other teams to deliver integrated services.
Effective interpersonal, communication, and listening skills, excellent sense of client orientation, and drive for results. Proven ability to diplomatically communicate with internal clients in the office and the World Bank headquarters at all levels as well as local government authorities regarding licenses, permits etc.
Willingness to be available on a 24/7 basis in case of a major emergency, system breakdown, or security issue.
