Thinking of a Career in Emergency Management?
- BY Nicole Pelette
The Engineer role is responsible for continually developing and maintaining the endpoint security platform (currently McAfee ePO) and the patching/compliance platform to deliver global services to systems. They will develop and manage the policies, configurations, and solutions to protect the endpoints. Works very closely with ServiceManagement staff in the field and they will also handle level 3 support and manage the reporting/metrics.
Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.
Business and IT Strategy:
Governance: Provides input into demand management process and executes on plan.
Process Improvements: Implements defined process improvements.
IT Technology Development: Develops and implements technologies to improve the performance of a business efficiency and effectiveness.
Service Level Agreements (SLAs):
KNOWLEDGE, SKILLS & ABILITIES:
Preferred Skills, Knowledge and Experience:
Work Environment: The position requires ability and willingness to travel domestically and internationally.