The Head of the Internal Learning Program is a new role that will be responsible and accountable for providing specialized professional and technical support to the Executive Director of the WIPO Academy to define a learning strategy that aims to enhance capacity, capability, builds an adaptive learning function, delivers dynamic learning, and promotes shared ownership of a learning culture in order to drive individual and business growth and results.
Reporting Lines:
The Head of the Internal Learning Program reports to the Executive Director of the WIPO Academy and has a technical reporting line to the Director of the Talent Management Service.
Work Relations:
The Head of Internal Learning Program will work closely with the Executive Director of the WIPO Academy, while also collaborating closely with the Talent Management Service in the Human Resources Management Department, as well as collaborating with and advising Program Directors and Managers throughout the Organization, and external subject matter experts and counterparts in the training and learning arena.
Duties and Responsibilities:
The incumbent will perform the following principal duties:
Define and develop a learning strategy and delivery plan to systematically and innovatively address and implement an agile, comprehensive and future focused learning function. Work cross-functionally in close collaboration with Talent Business Partners in the context of workforce planning to identify changing skills needs, and align and integrate business, talent and learning outcomes.
Apply advanced expertise and own knowledge of learning theories and instructional design to build an adaptive learning function. Prioritize digital learning and evolving technologies, provide advisory services to build business and individual capability, and optimize existing/new training products to enhance learning impact and user experience, including the associated data management and processing systems and technological interface.
Oversee and accelerate learning design, development and implementation with strong business insight, and ensure diverse and accessible learning opportunities for personal and professional growth.
Develop and manage an impact measurement tool to monitor alignment with the requirements of the mid-term strategic plan of the Organization i.e. to ensure that: (i) learning resources are better utilized and coordinated; (ii) the learning priorities principally derived from the business strategy correspond to workforce training; and (iii) training is impactful and aligned.
Integrate data-driven technology and ensure the delivery of inclusive, equitable and personalized learning experiences and access to development. Anticipate, plan for and mitigate bottlenecks, risk, and escalations, balancing business needs versus technical constraints.
In line with organizational procurement rules and regulations, and applying strong business acumen, establish, coordinate and implement vendor relations and tenders, and ensure the acquisition of training and learning opportunities from external providers.
Develop and implement collaborations with academic institutions to enhance research-based, innovative, and technologically advanced business management training.
Perform other related duties as required.
Requirements:
Education Essential:
Advanced university degree in Adult and Organizational Development, Education, Educational Technology, Learning and Development, Instructional Design or related discipline; or first-level university degree in any discipline with an additional two years of relevant experience in lieu of the advanced degree.
Education Desirable:
Certification in Learning Data Management and KPI Analysis.
Experience Essential:
A minimum of seven years of experience in the design, development, leadership and delivery of large cross-organizational training and associated digital projects; including technical transitioning to the digital environment such as re-platforming and to the use of online, blended, mobile and other disruptive technologies.
Experience designing a complete Learning analytics framework, and data governance to ensure efficiency, measure impact, optimize costs and improve performance of Learning and Development programs.
Experience Desirable:
Experience identifying learning pathways and building capability to support long-term business growth and valued personal and professional development opportunities.
Experience in instructional design, micro-learning development, and use of metaverse for training.
Language Essential:
Excellent written and spoken knowledge of English.
Language Desirable:
Good knowledge of French and knowledge of other UN official languages.
