Head of IT and IT Emergency Coordinator

World Food Programme, Dhaka, Bangladesh

Skill Required:, IT and ICT
Preferred Experience: 
1 to 3 Years
Closing Date for Applications: 
2nd July, 2019

Job Description


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


WFP, present in Bangladesh since 1974, transitioned to the Country Strategic Plan in April 2017. The CSP reinforces WFP’s commitment to capacity strengthening of the government counterparts, facilitating direct provision of food assistance in emergencies and activities aimed at evidence creation.

Furthermore, in response to the unprecedented influx of the Rohingya population in August 2017, the CSP was amended to facilitate WFP’s tailored response to the refugee crisis in Cox’s Bazar. Presently, WFP is providing food and nutrition assistance to over 870,000 refugees besides implementing a range of livelihood programmes for both the host and refugee communities.


This position will be based in Dhaka, overseeing IT operations in WFP Offices in Bangladesh, with frequent travel to the field, especially to Cox’s Bazar, where the incumbent is expected to spend a large percentage of his/her time on the emergency response coordination.

The incumbent will report to Deputy Country Director in CO, with functional review by TECF/RITO. This position has a dual role:

  • Head of IT - Manage IT Unit at a country level;
  • IT Emergency Coordinator - Manage IT Teams at the Cox’s Bazar SO – ETS Coordinator and IM, SCOPE Team IT Resources and IT Operations in support of office and emergency response;

with a focus on the following work areas/problem domains:

  • Ensure connectivity in Cox’s Bazar for SCOPE and Building Blocks;
  • Coordinate engagement with BTRC;
  • Oversee SCOPE data accuracy;
  • Ensure network coverage and stabilization in accordance with TESS project.

KEY ACCOUNTABILITIES (not all-inclusive)

Oversee all aspects of WFP IT Operations and Services in Bangladesh:

  • Ensure reliable and available connectivity at a country level to support management and operational coordination and operation delivery;
  • Investigate WFP VSAT installation at CO and propose way forward;

IT Emergency Coordination in Cox’s Bazar:

Manage ETS: Oversee work of ETS Coordinator and IM;

Manage IT Ops:

  • Explore requirements for Building Blocks in preparatory support to BB mission with dedicated network specialist;
  • Manage selection, procurement, import and installation of connectivity solutions as needed to ensure connectivity requirements for Registration and Redemption are met;
  • Work in close coordination with HQ Connectivity team;
  • Seek and implement solutions for connectivity at locations in Cox’s Bazar area as required by SCOPE registration and redemption;
  • Oversee work of CO and SO IT Teams;

Manage SCOPE IT:

  • Ensure IT Standards are followed and business needs are addressed;
  • Manage relationship with SCOPE Programme and CBT teams:
  • Across HQ, RBB, CO and SO;
  • Take the lead to liaise and coordinate with government bodies in any IT and or telecommunication related issues on behalf of WFP and the humanitarian community:
  • The Bangladesh Telecommunication Regulatory Commission (BTRC) for licences and import NOCs to ensure permission and arrival of requirements equipment. For Example, radio antennas, VSAT and Sat phones, mobile devices as needed by WFP or partners;
  • Provide support and information to TESS project;
  • Other duties as required.



  • Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
  • Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
  • Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
  • Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.


  • Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
  • Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
  • Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
  • Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).


  • Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
  • Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
  • Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
  • Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.


  • Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
  • Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
  • Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
  • Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.


  • Governance, Strategy and Architecture Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organisational IT policies and procedures and overall information management strategy.
  • Change Implementation, Project Management, Planning and Optimization Leverages specialized knowledge of change management processes and tools in guiding others to deliver integrated solutions with minimal delays, issues and cost. Takes full responsibility for the definition, documentation and successful completion of complex projects.
  • Technical Expertise Utilizes expertise in multiple technical domains and understands how all technical aspects fit together and impact the business; Creates a technically expert organization by implementing action plans to build depth of technical expertise across the function.
  • Service Management Challenges teams to consistently seek higher standards of performance and service delivery; Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services (including data, voice, text, audio and images).
  • Client Management Partners with respective business areas in identifying and evaluating new opportunities to proactively improve internal customer satisfaction and ensure high quality technical support across the organization.
  • Procurement and Contract Management Champions a consistent and effective approach to evaluating technology vendors that works to enhance overall service levels, while ensuring non-discriminatory behaviour and legal compliance; also guides others in building a strong business case involving major IT investments.


Education: Advanced university degree in Computer Science or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Knowledge & Skills:

  • Field experience with strong knowledge of technology pain points and opportunities.
  • Strong collaboration skills, working cross-functionally within the Technology Division as well as convening cross-functional stakeholders to work together.

Language: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish

Experience: 6 to 10 years of relevant experiences.


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