Head of Monitoring, Evaluation, Accountability and Learning

Norwegian Refugee Council, Jordan

Skill Required:, Monitoring and Evaluation
Preferred Experience: 
5 years
Closing Date for Applications: 
11th November, 2019

Job Description

Norwegian Refugee Council (NRC) established its presence in Jordan in November 2012 in response to the conflict in Syria and the resulting refugee influx. NRC Jordan currently employs over 500 staff in Jordan and is one of the largest INGOs in the country. Since 2012, NRC has worked to build the resilience of Syrian refugees in Jordan, and invest in the Jordanian communities that host them. NRC supports Syrian refugees in Zaatari and Azraq refugee camps, as well as vulnerable refugees and Jordanians in north and central Jordan (Irbid, Jerash, Ajloun, Mafraq and Amman governorates). In Jordan, NRC provides services in five of NRC’s global core competencies: Shelter, Education, Youth, Livelihoods and Information Counselling and Legal Assistance (ICLA). NRC strives to combine its programmatic activities with evidenced-based advocacy work focused on policy change and strong external communications and media engagement. The Country Office also works to ensure safe and integrated programming through ensuring protection is effectively mainstreamed across all core competencies.

Duties and responsibilities

  • NRC Jordan is looking for a senior leader to provide guidance and technical direction to its programme portfolio. The Head of MEAL will oversee the NRC Jordan Country Office’s monitoring, evaluation, accountability and learning agenda and drive institutional learning on Complain and Feedback mechanism and academic research at field level. In addition to overseeing a team of 20 + individuals including a dedicated complain and feedback mechanism team; a research team and an M&E team he/she will also be in charge of expanding the country office’s research portfolio including through a growing portfolio of partnerships with academic and research institutions. The position will also be expected to contribute actively to the global NRC learning agenda. Please see further specific responsibilities in the Job Description.
  • Knowledge, Skills & Experience that will help you succeed in this role
  • 5-10 years of demonstrated experience in design, implementation, and oversight of monitoring, evaluation, and research for large to mid-scale international projects;
  • At least 3 years of experience in leadership and management of large teams;
  • Advanced degree in economics, research methods, social sciences or a related field;
  • Technical knowledge needed to both design rigorous research methods and instruments (including non-experimental, experimental and quasi-experimental designs
  • Technical competency and prior experience implementing various program evaluation methodologies and approaches;
  • Excellent analytic, communication, interpersonal, writing, collaboration, problem-solving, planning/organizing, and facilitation skills;
  • Knowledge of UN system, experience with field level coordination with UN organisations, INGOs, Donors and authorities;
  • Fluency in spoken and written English. Knowledge of Arabic is an asset;
  • Knowledge of the political situation in Jordan is an asset;
  • Expertise within one of NRC’s core competencies is an asset;
  • Experience working with databases and Microsoft products. Experience with SPSS/STATA/R or Python is strongly preferred;
  • Experience working with mobile tools for collecting data like Open Data Kit (ODK) and SurveyCTO would be an asset.
  • Experience working with qualitative data analysis and tools like Nvivo, a plus;

Personal qualities

  • Ability to work under pressure, independently and with limited supervision;
  • Ability and willingness to work and live under difficult circumstances;
  • Ability to engage and motivate staff in a challenging program area;
  • Good coordination skills Goal oriented and visionary;
  • Patient, flexible and creative, and it helps if you have a sense of humor;


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