Head of Support Services

Danish Refugee Council

Juba, South Sudan

Danish Refugee Council, one of the world’s leading humanitarian NGO’s is recruiting for a highly qualified Head of Support Services to support DRC’s support services across the large and diverse humanitarian operation in South Sudan. DRC primarily operates across Upper Nile and Unity states and other parts of the country, both of which are heavily affected by conflict and experience high numbers of internally displaced populations as well as refugees in need of humanitarian assistance. DRC has operational bases in Maban, Malakal, Kodok in Upper Nile, in Bentiu, Mayom, Kodok, Central Equatoria (Magwi and Ngulere), Ajuong Thok in Unity state, and the Mobile Response Team and all are supported by a country-office in Juba.

DRC recently developed important multi-sectorial mobile response teams based in Juba able to rapidly respond to new and urgent humanitarian situations countrywide at short notice to conduct assessments and responsesResponsibilities

The Head of Support Services main duties and responsibilities are:


  • Lead and manage the support managers (recruiting, performance, well-being, and development)
  • Manage, deliver, and report on current operations program support in geographic scope
  • Establish high performing support teams ensuring high-quality approaches are maintained
  • Develop and improve operational approaches, compliance, and systems, and support the Country Director to build and deliver effective and sustainable interventions.
  • Responsible for the strategic development, management, and implementation of the support operations
  • Ensure appropriate technical support is available to programs, in line with organizational priorities
  • Ensure support for annual planning and review processes
  • Direct responsibility for ensuring that the DRC Program operates in accordance with DRC’s support function guidelines

Support Services Management:

  • Provide strategic guidance to the HR/Admin department to develop and implement DRC's HR policy in South Sudan.
  • Provide strategic guidance for national staff management, career & development.
  • Provide strategic guidance for expatriates’ recruitment and induction process.
  • Provide strategic guidance to ensure appropriate stress management and care for Expatriates and National Staff.
  • Lead on DRC South Sudan annual master budgets and ensuring that monthly monitoring of expenditure informs management decision making.
  • Lead on the effective implementation and adherence of organization and stakeholder financial regulations.
  • Overseeing the operationalization of the contextual/localized finance handbook.
  • Ensure the timely implementation of DRC’s internal audit and compliance specialist’s recommendations and contextualize HQ understanding of local challenges.
  • Ensure the implementation of sustainable and robust supply chain and financial system for an efficient and effective support to all DRC South Sudan programs and support services.
  • Ensure an efficient ICT Operating environment is in place to meet operational needs.

Resources Management:

  • Participate as a member of the SMT in the development of the mission, the Country Policies, and the Annual Plan in accordance with the DRC relevant Global Policies and guidelines.
  • Responsible for maintaining and improving resource management in the mission, together with SMT.
  • Identifying both short term and long-term resource needs and translate these into objectives and priorities for future DRC projects in South Sudan.
  • Advise and inform the CD regarding the development, monitoring and assessment of the ongoing programs in terms of resource management.
  • Participate as a member of the SMT in drafting project proposals, and on the use of resources according to budgets and policies.
  • Together with the Head of Programs, lead the mainstreaming of Project Cycle Management throughout the   organization.
  • Leading the development and improvement of resource management component of the annual results contract between DRC HQ and the country office in Juba. Ensuring timely quarterly reporting against results and follow- up action.
  • Ensure that South Sudan Operation complies to DRC Risk Management Framework, and operational Compliance Tools and processes are duly implemented.
  • Substitute the Country Director when is requested as such (leaves, field visits, long meetings etc)

Policies and procedures:

  • Establish or improve resource management procedures according to DRC standards and guidelines.
  • Ensure the overall planning of the resources, including the reviewing and updating of the Country Polices, the Annual Plan in consultation and collaboration with the SMT.
  • Ensure cross department preparation of Project Proposals, Budgets and Evaluations, in consultation and collaboration with the SMT.
  • Regular review and improvements to Country SOPs to ensure the internal control environment strengthened as well as develop policies as required where gaps are noted.Other experiences and technical competencies:
  • A Master’s Degree or advanced professional qualification in Finance or Business Administration.
  • At least 4 years’ experience in a similar role in an international NGO
  • Proven leadership skills and competences in people management
  • Proven operational management experiences and capability, including in conflict areas
  • Proven significant financial, information and systems management experience

Significant experience in procurement and tender processes:

  • Notable experience in project proposals and resource planning. Knowledge of institutional fundraising and of donor guidelines and procedures
  • Experience working in an ERP system, including Supply Chain, Finance and HR systems
  • Full professional proficiency in English.
  • Ability to collaborate, network and negotiate with local partners, Governments, UN, donors and other NGOs, including proven experience in developing fundraising strategies.
  • Experience in supervising/managing, training and coaching others

Source: https://job.drc.ngo/jobs/job?id=168206